Technical Support Engineer Interview Questions
Go Back1. Can you describe the specific duties a Technical Support Engineer performs?
2. In your opinion, what are some of the characteristics a technical support engineer should possess?
3. In your own terms, can you describe the role of a Technical Support Engineer?
4. During your career as a technical support engineer, what are some of your mistakes, and what did you learn from them?
5. What are some of the challenges do you encounter in this IT support role?
6. What would you recommend I do if my printer prints images are of poor quality or leaves extra ink on the paper?
7. What other causes would you consider if a user contacted you stating that they can't see the display on their system?
8. Do you use overclocking and the systems that you manage? If so, why?
9. The user contacts you and says that their Windows 10 has a blank screen, but they can see the cursor. This happens every time they log in. What would you recommend they do to fix this?
10. On average, how long does it take for you to resolve an end-user service ticket?
11. Do you use ghost imaging to replicate systems, and if so, can you describe the process?
12. A user tells you they need to access a file on a shared drive, but they are unable to. How would you resolve this?
13. What are the tools that will be helpful to you in identifying the problems and solving them?
14. Can you walk me through the steps you use to troubleshoot an issue?
15. What does it mean when you examine a device manager, and it contains a "˜?' sign?
16. Why was the Intel 8085 processor called an 8-bit processor?
17. Can you discuss the differences between RAM and ROM?
18. What is the difference between an "˜A' record and an "˜MX record'?
19. What is an interrupt in the context of a computer system?
20. Can you describe the different types of firewalls you may find in a typical network topology?
21. The key components within a computer include the motherboard, CPU, and chipset. Can you discuss each of these, their function, and how they relate to each other?
22. What is a gateway, and what is its role in a network topology?
23. Is it possible to manually edit the BOOT.INI file? If so, how do you do this?
24. Can you describe the BOOT.INI file in Microsoft Windows and discuss what it is used for?
25. Can you explain what the BIOS is and what function it performs in a computer system?
26. Can you discuss disk partitioning? Also, how many partitions can a hard drive have?
27. What is the function of cache memory?
28. Can you describe the differences between SDK and an API?
29. Can you discuss the pros and cons of using imaging software to duplicate disk drives?
30. What are some of the processors most common in the latest models of business computers?