Technical Support Engineer Interview Questions

30 Technical Support Engineer Questions and Answers By William Swansen

Question 2 of 30

In your own terms, can you describe the role of a Technical Support Engineer?

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List of 30 Technical Support Engineer Interview Questions & Answers

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  1. 1.

    Can you discuss disk partitioning? Also, how many partitions can a hard drive have?

  2. 2.

    In your own terms, can you describe the role of a Technical Support Engineer?

  3. 3.

    The user contacts you and says that their Windows 10 has a blank screen, but they can see the cursor. This happens every time they log in. What would you recommend they do to fix this?

  4. 4.

    What is a gateway, and what is its role in a network topology?

  5. 5.

    A user tells you they need to access a file on a shared drive, but they are unable to. How would you resolve this?

  6. 6.

    In your opinion, what are some of the characteristics a technical support engineer should possess?

  7. 7.

    Is it possible to manually edit the BOOT.INI file? If so, how do you do this?

  8. 8.

    Can you describe the specific duties a Technical Support Engineer performs?

  9. 9.

    Can you walk me through the steps you use to troubleshoot an issue?

  10. 10.

    What are the tools that will be helpful to you in identifying the problems and solving them?

  11. 11.

    What does it mean when you examine a device manager, and it contains a ‘?’ sign?

  12. 12.

    The key components within a computer include the motherboard, CPU, and chipset. Can you discuss each of these, their function, and how they relate to each other?

  13. 13.

    Can you describe the BOOT.INI file in Microsoft Windows and discuss what it is used for?

  14. 14.

    What is the function of cache memory?

  15. 15.

    What are some of the processors most common in the latest models of business computers?

  16. 16.

    Can you discuss the pros and cons of using imaging software to duplicate disk drives?

  17. 17.

    Can you describe the differences between SDK and an API?

  18. 18.

    Do you use ghost imaging to replicate systems, and if so, can you describe the process?

  19. 19.

    Can you explain what the BIOS is and what function it performs in a computer system?

  20. 20.

    Do you use overclocking and the systems that you manage? If so, why?

  21. 21.

    What other causes would you consider if a user contacted you stating that they can't see the display on their system?

  22. 22.

    Can you describe the different types of firewalls you may find in a typical network topology?

  23. 23.

    What would you recommend I do if my printer prints images are of poor quality or leaves extra ink on the paper?

  24. 24.

    During your career as a technical support engineer, what are some of your mistakes, and what did you learn from them?

  25. 25.

    Can you discuss the differences between RAM and ROM?

  26. 26.

    What are some of the challenges do you encounter in this IT support role?

  27. 27.

    On average, how long does it take for you to resolve an end-user service ticket?

  28. 28.

    Why was the Intel 8085 processor called an 8-bit processor?

  29. 29.

    What is the difference between an ‘A’ record and an ‘MX record’?

  30. 30.

    What is an interrupt in the context of a computer system?