How to Answer: Can you describe the specific duties a Technical Support Engineer performs?
Advice and answer examples written specifically for a Technical Support Engineer job interview.
1. Can you describe the specific duties a Technical Support Engineer performs?
How to Answer
When an interviewer asks this type of question, they are interested in learning more about your background, experience, and knowledge for this job. They also want to make sure that your perception of the tasks you will be performing aligns with the organization's. Make sure to research the organization and the processes and procedures to support and maintain its IT infrastructure. You can obtain this information from the job posting and their website and from speaking with current and former employees who perform this same job.
Written by William Swansen on September 6th, 2021
Answer Example
"Based on my experience and the research I performed about this opportunity, a technical support engineer in your organization has a wide range of duties. These include:
Installing and configuring systems including computer and networking hardware, scanners, printers, and the system software and applications they use.
Performing regular maintenance to prevent downtime.
Diagnosing system problems and resolving them.
Upgrading and repairing computer systems and other IT equipment.
Setting up user accounts for employees and helping them with their initial login.
Maintaining a log of the organization's software licenses and updating them when needed.
Managing the inventory of spare equipment, supplies, replacement parts, and other IT items."
Written by William Swansen on September 6th, 2021