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Social Service Manager Interview Questions

Author
Ryan Brown
    Job Interviews Careers Management Social Service Manager

25 Social Service Manager
Interview Questions

  1. What are your key skills?

    Community Answers

    • "Responsible, communicator, team player, confident, problem solver, leader, highly motivated, friendly, enthusiastic, trustworthy, negotiation and persuasion."
  2. Describe a time when you came up with a creative solution to a problem in your past work.

    Community Answers

    • "Clients came into our office and had no soft skills, so we decided to talk to employers to see why and what employees are lacking and they told us soft skills, so we developed a training program specifically for that problem."
  3. Why did you choose to pursue a career as a social service manager?

    Community Answers

    • "I choose to pursue a career in social service because I love helping me succeed."
  4. In general, how do you go about marketing a new community program?

    Community Answers

    • "Word of mouth is always good when you share with program partners, flyers, social media and also advising staff of new programs to share with their clients."
  5. Give an example of how you have acted with integrity in your job.

    Community Answers

    • "I'm always professional and show that through my actions and words when speaking to the public and staff."
  6. What is your greatest strength? How does it help you as a Social Service Manager?

    Community Answers

    • "Working well with others. This helps me to be able to communicate and share important information."
  7. How would your former employer describe you?

  8. Tell me about a time that you successfully adapted to a culturally different environment.

    Community Answers

    • "A former employer would describe me as a very hard worker, self starter, compassionate, eager, mulit-tasker, work well with others and very organized and efficient."
    • "In order to adapt you must first indentify and understand the differences. I went to a nataive American home, they expected me to come in and tell them what to do, I didnt' do that I first developed an understanding of their culture which allowed me to understand what they did need to change."
  9. Have you had to fire someone before? How did that go?

    Community Answers

    • "Yes, Employee was brought into the office and was talked to about all the issues, write ups and that we were sorry, but had to let them go."
    • "Yes, the person wasn't getting their paper work done, I had met with them on several occasions to problem solve how to correct the problem and it wasn't corrected. I brought her in and stated the problem and the interventions that had been put into place and stated that at this time she would no longer be working for us. She took it well."
  10. Describe a situation when you were able to strengthen a relationship by communicating effectively. What made your communication effective?

    Community Answers

    • "We have been trying to develop a stronger relationship with our TANF programs and couldn't seem to break that wall. Being persistent and follow through with information, meetings and including them in with meeting, taskforce was very viable. Building partnerships and friendships."
  11. Describe a team experience you found rewarding.

    Community Answers

    • "I found our taskforce for concierge very rewarding. We meet and came up with ideas and solutions to improve the way we interact with our clients. Its been successful."
  12. Do you have managing experience?

  13. Do you work well on a team? How would you define teamwork?

    Community Answers

    • "I work very well in a team. I would define my teamwork and sharing and designating assignments or information and always getting everyone's opinion to what they are good at and designating assignments to whomever most experiences."
  14. What is your greatest weakness? What are you doing to improve it?

  15. Why are you the best candidate for us?

    Community Answers

    • "I know about all the program through Community Service, I have built relationships with mandated partners and agencies, I'm caring and want to see that programs and staff succeed and grow. I understand budgets, reports, I was front line staff so I have a good insight to what is going on front bottom."
  16. Tell me about a time when you had to give an employee difficult feedback. How did you handle it?

    Community Answers

    • "Employee was constantly late, I talked to them privately and asked what was going on and if there was anything I can do to help them and if we could find a solution to it. Advised them that if I continued even after we agreed on a solution that we would have to reprimand."
  17. Describe a situation when you were able to have a positive influence on the actions of others.

    Community Answers

    • "I go above and beyond and visit my clients off site and also enter and understand rules and regulations and people have started to do the same."
  18. What personal characteristics do you think add to your overall effectiveness?

    Community Answers

    • "Tell me about a time that you successfully adapted to a culturally different environment."
    • "Morals, Ethics, organized, proficient, work hard and leadership skills."
  19. What do you find to be the most successful marketing techniques, when reaching out to the community about a new program or service?

    Community Answers

    • "Communication, word of mouth by sharing information with community through social media, flyers and education our staff on new services so that they can share with clients and community."
  20. What was your most successful hire? What qualities did the person possess?

    Community Answers

    • "Advance Student Services Specialist, person was very knowledgeable in advising and a people person,"
  21. How do you manage stress in your daily work?

    Community Answers

    • "I manage stress very well. I think about the situation and come back to issues with a clear mind."
  22. Tell me about your leadership skills. What sets you apart from other managers?

    Community Answers

    • "I'm a firm believer in communication. I believe sharing information to front line staff and letting them know what your expectation are is important. Also showing them that you are a part of the team."
  23. How do you get the community involved on the programs your team creates?

    Community Answers

    • "Outreach and Recruitment, letting them know that there are great staff that are here willing to help them achieve their academic or employment goals. Having Job Fairs, introductions etc."
  24. Have you ever cut a program? What was the reason?

    Community Answers

    • "Never cut a program. A service was cut and it was childcare. It was just to costly and clients needed those supports for other items such as licensing etc."
  25. What was the most effective community program you initiated? What made it successful?

    Community Answers

    • "Building a partnership with TANF. Staff were able to leverage and share client success."