"Volunteers and employees are motivated very differently. Employees represent the organization officially and legally. They are paid to do a specific set of tasks, and hopefully, those tasks are a fulfilling step on their professional journey. Volunteers can have a significant level of contact with our clients, but we have few measures to hold them accountable. I have found the best approach, when possible, is to appoint a volunteer coordinator to train and schedule volunteers and work directly with them to keep them connected to the organization's mission and interested in continuing to help."