Master 30 Social Service Manager interview questions covering program oversight, crisis intervention, and community partnerships.
Question 5 of 30
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Shelley Story is a coach and higher education administrator with 25 years of experience. She has designed multi-day, on-site interview processes and has conducted thousands of interviews and mock interviews with college students and recent grads.
Working with the public in a highly-regulated field full of challenging scenarios can create an environment in which stress is an almost-constant factor. The interviewer wants to know how you handle stress and if you have the skills to assist someone else who is overwhelmed by stress.

Shelley Story is a coach and higher education administrator with 25 years of experience. She has designed multi-day, on-site interview processes and has conducted thousands of interviews and mock interviews with college students and recent grads.
Your answer should demonstrate that you understand how to manage stress and that you realize that not everyone benefits from the same strategies. For example, you should not presume that if running a few miles works for you, that's what everyone should do. You also should not say that stress comes along with the job and can't be helped. A good manager will find ways to reduce their team's stressors.

Shelley Story is a coach and higher education administrator with 25 years of experience. She has designed multi-day, on-site interview processes and has conducted thousands of interviews and mock interviews with college students and recent grads.
"There are a couple of strategies I use to manage stress. First, I get physical exercise every day, which goes a long way toward feeling balanced and healthy. Second, I try to figure out if the stress is incidental or systemic. If it's a short-term situation, I just tell myself it will be over soon, and that's enough. If it's a situation caused by a process or protocol that will continue to repeat itself, then I try to determine if there are ways to adjust that process or protocol to make it less stress-inducing. I also realize that people have different needs when it comes to managing stress, so when I have an employee who is stressed out, I start with a conversation with that employee to understand what they need most."

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Written by Shelley Story
30 Questions & Answers • Social Service Manager

By Shelley

By Shelley