What experience do you have setting program eligibility requirements?
The interviewer wants to know if you have evaluated potential participants to determine if they are eligible to participate in a social service program and if you have been responsible for defining those eligibility requirements yourself. If you have not set any program eligibility requirements, you can demonstrate your understanding of why eligibility criteria exist and how they should be applied.
Don't say that you have no experience in this area without explaining further. If you haven't been responsible for defining criteria for eligibility, say that, but talk about how you would go about setting those criteria if empowered to do so.
"When I started the Mentor Me program in college, I worked with a faculty member to ensure that the college students we paired with local middle school kids were vetted. We checked their disciplinary records with the university and set a minimum GPA. We wanted to feel confident that the mentors were not known to the university to be rule-breakers and know that they had attained a certain level of their academic success so they would be good role models for the kids."
