"If I come across a device or piece of software that needs to be supported but has no associated documentation, there are several different steps I can take to develop procedures to support it. These include reviewing procedures used for similar devices or applications, contacting the manufacturer or developer for more information, researching the item online to see if other people have developed support procedures, or conferring with my team. Once I have taken each of these steps, I develop procedures to diagnose and resolve IT assets. Before publishing these and putting them into production, I test them to ensure that they will accomplish the objectives."
