Being flexible and dealing with change is a key characteristic of any IT professional, especially those who are more senior. Information technology environments are dynamic and change frequently. Senior technical support engineers who are not flexible will become an impediment to the organization's progress. While it is important to promote standards and develop repeatable processes and procedures, being flexible and open to change allows IT team members to pivot when necessary and adapt to new situations. Interviewers are more likely to hire candidates who have these characteristics.