"The main role of the IT support organization is to maintain the companies IT infrastructure and ensure that the business users have access to the resources they need to do their jobs. Components of this include responding to users' technical support issues, periodically upgrading and maintaining the equipment, software, and applications, and making recommendations for new technology to the organization's leadership team. Other more specific duties include provisioning and de-provisioning users, replacing broken equipment, creating documentation for both the IT team and end-users, and meeting with vendors to learn about new technologies and to negotiate service contracts."
