What are some of the duties you typically assign to your team members?
The rationale behind this question is that the interviewer wants to confirm that you know the technical support team's duties. While some of these are specific to the organization, most are common across different companies. The easiest way to understand this is to review the job posting for this role and postings for other technical support roles within the organization. You can also contact current and former employees of the company's technical support group to discuss their jobs. This later technique will also provide you the opportunity to ask them about the company, the role, and the interview process.
"The main role of the IT support organization is to maintain the companies IT infrastructure and ensure that the business users have access to the resources they need to do their jobs. Components of this include responding to users' technical support issues, periodically upgrading and maintaining the equipment, software, and applications, and making recommendations for new technology to the organization's leadership team. Other more specific duties include provisioning and de-provisioning users, replacing broken equipment, creating documentation for both the IT team and end-users, and meeting with vendors to learn about new technologies and to negotiate service contracts."
