Senior Technical Support Engineer Mock Interview

Master 30 Senior Technical Support Engineer interview questions covering troubleshooting, escalation management, and customer communication.

WRITTEN BY WILLIAM SWANSEN
QUESTION 10 OF 30

What is your strategy for upgrading the skills of your team?

A competent engineering manager is always trying to increase the skills of their team so they can advance in their careers. Senior team members who are intimidated by this have no place in an organization. Having a strategy to accomplish this is a characteristic that hiring managers will be looking for during an interview. It would be best if you discussed the plan to develop the skills and experience for each of your team members. This strategy can include formal education, mentoring, on-the-job training, and other ways to develop their skills.

"I consider developing the skill set of my team members one of my key obligations as a senior technical support engineer. At the beginning of each year, I create a development plan for each employee and review it. Elements of this plan include formal education, either online or in classes, mentoring by another senior support engineer or me, assigning them challenging tasks that will increase their skills, and asking them to present a brief training to their peers on a skill they need learn. I also seek their input on what skills they would like to develop and how they think they can do this. I monitor their progress against the plan quarterly and adjust the plan as needed."

William Swansen
30 QUESTIONS & ANSWERS · SENIOR TECHNICAL SUPPORT ENGINEER
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