Can you explain the difference between burn-up and burn-down charts?
As a senior technical support engineer, you will be expected to use and be familiar with many different tools, processes, and procedures. You'll be asked about these during the interview and should be able to describe them in detail. If you're not familiar with a specific tool, you can freely admit this and even ask the interviewer for additional information about the tool and how the organization uses it. You must express your desire to learn new tools and processes if hired by the organization. Hiring managers recognize that candidates may not be familiar with all the tools and processes an organization uses, so this is an appropriate answer to this question.
"Both burn-up and burn-down charts keep track of processes and progress against a project's objectives. The differences are that burn-up charts represent how much work has already been completed, while burn-down charts illustrate the work which still needs to be done. I am very familiar with burn-up and burn-down charts since I've used them in several organizations I've worked with. I use the former in my daily standup meetings to commend the team and encourage them. I use the burn-down charts to set the objectives for the day or week and delegate tasks to the team."
