Master 30 Senior Technical Support Engineer interview questions covering troubleshooting, escalation management, and customer communication.
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
Delegation is a key skill every senior member of the IT team needs to possess. Being able to delegate tasks to each of the other team members appropriately demonstrates your leadership skills, judgment, and decision-making. The interviewer is less interested in what you would delegate to each team member than your criteria to make these decisions. The best way to answer this question is to describe the criteria you use and your decision-making process when delegating tasks.

William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"When delegating tasks to my team members, I make sure I align each task with the skill set and experience of the team member. I also look for opportunities to challenge them and expand their skills. I typically do this with difficult but low-priority tasks. Sometimes I will pair team members on a single task knowing that their collaboration will help them accomplish the task and transfer knowledge. After delegating a task to a team member, I make sure to follow with them to confirm that they understand what they need to do, have the resources needed to accomplish it, and are confident in their ability to complete the task."

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Written by William Swansen
30 Questions & Answers • Senior Technical Support Engineer

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