How to Answer: On a scale of 1-10, how well do you handle customer complaints?
Advice and answer examples written specifically for a Retail job interview.
6. On a scale of 1-10, how well do you handle customer complaints?
How to Answer
Maybe you feel that you are as good as can be when it comes to dispute resolution, or perhaps you have room for growth. This question could be a tricky one as nobody is always 100% perfect in situations involving conflict. Answer to the best of your ability and back your reply by speaking about any formal training you may have received when it comes to complaints and dispute resolution.
Written by Rachelle Enns on February 16th, 2021
Entry Level
"Although I have not had experience in customer service conflict situations, I am confident in the fact that you offer strong training opportunities on this topic. I understand the non-verbal cues that people give and would also apply the type of treatment that I appreciate as a customer. I would rate my current skill level in dispute management a 7/10."
Written by Rachelle Enns on February 16th, 2021
Answer Example
"I put a heavy focus on listening and problem solving when it comes to my customers, as well as in my personal life. Because I strive for complete understanding in times of conflict, I will rate myself as a 9/10. My skills are solid."
Written by Rachelle Enns on February 16th, 2021
Experienced
"When it comes to customer disputes, I have a great deal of formal training spanning the past seven years. I would rate myself as a 9/10 as there is still room for improvement, but my skills are strong enough that I could effectively train others on this topic."
Written by Rachelle Enns on February 16th, 2021
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