27 H&M Interview Questions & Answers

Below is a list of our H&M interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

1. Tell me about your greatest work related accomplishment.

How to Answer

Talking about your greatest accomplishment will give the interviewer a strong idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"The greatest accomplishment in my career was graduating from college as an honors student while still working full time in a related field. I was top of my class, and working full time. This showed me that I am able to dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I have many accomplishments that I am very proud of. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have many accomplishments that I am very proud of. One of them is when I started to work for a retail company. I was alone in the department. My manager and I together created the Information Security Department and selected the people who would join my team. I did interviews with them. Then, I led team members according to their skills, interests, and abilities. They are still working for the company and they are definitely successful. One of my biggest accomplishments is getting a job in a bank in Poland and being successful in a short period of time. It was challenging for me. I had moved from Turkey, and I hadn't worked in an international company till then. I got used to working with people from different cultures, different languages, etc. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in the industry."

Jaymie's Feedback

These are excellent accomplishments to share with the interviewer as they really showcase your skills and abilities!

2. How do you feel about the H&M Incentive Program?

How to Answer

Performance incentives can be very motivating. Talk to the interviewer about your feelings re: performance incentives.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I feel that, in general, performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes. Specifically, I find the H&M program energizing; I love that H&M recognizes the importance of incentivizing its team members to stay and contribute their best work toward H&M's success."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I think performance incentives are important for driving people to get results. For me, personally, they give me some skin in the game and get my team engaged in making an impact towards the results. I'm encouraged that H&M's aim is to encourage and reward its employees' everyday commitment and long-term involvement. The longer employees stay with H&M, the more incentives they are eligible to receive, which is a very strong motivator."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Incentive Program is a good way to inspire, recognize and reward productive behavior that drive results of any business. H&M's program encourages and rewards its employees' everyday commitment and long-term involvement, irrespective of the employee working in an online/offline team or as a full-time/part-time employee."

Lauren's Feedback

This is a good start, but explaining how you feel about the program is what the interviewer wants.

"I have experience with incentive programs in the past and have witnessed their value to inspire, recognize, and reward productivity. I take pride in my work daily and appreciate it when an employer offers incentive programs, but I am steadfastly committed to quality work with or without the added perks."

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Anonymous Answer

"During our personal life, we define long-term and short-term goals. To accomplish them, we wake up with excitement. Goals keep us awake, energetic, curious, diligent, and enthusiastic. Similar to this, during our professional life, we define our end-of-year goals aligning with the company's strategy with our manager. Moving towards these goals keeps us proactive while doing our job. It is also important in terms of increasing the loyalty of both the team and ourselves to the company and acquiring long-term teammates."

Jaymie's Feedback

Great! It sounds like you understand the need for such programs and their importance in the overall business strategy, and you're very goal-oriented, which should align well with the role.

3. H&M puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?

How to Answer

Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I would describe my personality as approachable, energetic, and positive. I would also classify myself as bold - I'm willing to take risks in order to achieve higher and better results, ultimately for the good of the company and the good of the consumer. I'm encouraged that H&M says it has built its workplace on trust, respect, inclusiveness and integrity, because I believe that kind of environment fits my personality well."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"It may seem like an odd combination, but I would describe myself as both logical and imaginative. I'm imaginative in the sense that I'm always looking for new ways to approach consumer issues and new ideas to test out. And then I'm logical in the sense that I want experimentation, data and results to know for sure that what my imagination comes up with is truly feasible."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would describe myself as a self-motivated, amicable, and experience-driven person. I believe in learning from my past results and applying them in future experiments. My approach towards work usually involves primary research, breaking the problem statement into small problems, and then working towards developing a robust, simple and long-term solution."

Lauren's Feedback

Good response. I assisted with alternate wording.

"I describe myself as a self-motivated, amicable, experience-driven person. In taking on leadership roles in my past, I have gained a multitude of interpersonal and problem-solving skills. I am an analytical thinker and like to assess current processes, and hone in on individual and group talents to improve efficiency and promote group functionality."

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Anonymous Answer

"I am an active listener, active learner, creative, approachable, positive, logical and imaginative, good communicator, decision maker, and energetic. I listen carefully to people. I try to understand well their problems. I'm imaginative in the sense that I'm always looking for new ways to approach issues and new ideas to test out. And then I'm logical in the sense that I want data and results to know for sure that what my imagination comes up with is truly feasible."

Jaymie's Feedback

Excellent! These are all traits and characteristics that the interviewer will find ideal in their next hire.

4. Tell me about your most recent visit to an H&M store. What was your experience like?

How to Answer

The interviewer would like to know that you have shopped at an H&M store in the past and a brief overview of your customer service experience with them. Keep your reply positive and upbeat!

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I can tell that your customer service employees receive a great deal of training in the H&M approach. I've always had a positive customer experience at any of your brands' stores. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away. I was impressed with how knowledgeable and friendly she was, and I would hope to emulate that, should I be hired."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"During my last visit to an H&M store, I made a huge purchase. Once I arrived home, I realized that I had grabbed the wrong size of one of my favorite items. It was no problem for me to make the exchange later that week. Your staff was warm and accommodating, and that made me want to continue shopping that particular brand."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"It was my first visit to that particular store, and I was looking for a specific formal white footwear. I distinctly remember someone from store staff getting me that product in my size instead of just leading me there. I was impressed by the attitude and response. They were also aware of the product features which helped me decide quickly."

Lauren's Feedback

I assisted with commenting on the store as a whole, to ensure you were paying attention to several aspects of the store.

"I recently visited a new location, and I was extremely happy with my experience. The floor displays and layout were atheistically pleased and well thought out. My shopping experience was very positive due to the customer service I received. When speaking with an employee, I was met with positive and open communication. The staff member brought me a product that suited my needs and had lots of product knowledge to assist my search further. Due to their help, I was able to make my product selections expeditiously."

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Anonymous Answer

"One of my lovely experiences is that it's the only brand name that my 6-year-old daughter told me when she was 2.5 years old. When I go into any H&M store, I find all of my needs. I love the store's employee's behavior toward customers. When I moved to Poland, I installed the app and I realized that it is in Polish. But, I don't know Polish. I ask for help on each visit to the store. They are so patient."

Jaymie's Feedback

Excellent job sharing your positive experiences!

5. H&M is a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?

How to Answer

Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you are enthusiastic about and can handle an environment that offers diversity.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"The global nature of the H&M business is one that I'm most excited about. I'm accustomed to being around people who aren't exactly like me, and I've been able to learn from exposure to a lot of different perspectives. However, I believe that truly being part of the global economy will be a life-changing experience that I will relish."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"In my current company, we have a very diverse group of people that range in age, race, experience, gender and more. I embrace it fully, and the commitment to all types of fashion expression, no matter what it looks like or where it's from, is one of my favorite aspects of the H&M family of brands."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am a friendly and approachable person who can quite easily gel among people. My current role requires working closely with a lot of stakeholders across technology, product, brand marketing, which hugely adds exposure to diverse group of people having varied domains. I feel elevated thinking about the global nature of H&M business and believe diversity leads to innovation and creativity."

Lauren's Feedback

Great response. I changed sentence ordering and supplemented your response slightly to provide more depth.

"I am drawn to H&M for several reasons, and diversity is a large component. I am seeking employment where diversity is valued, as it fosters innovation and creativity. In my current role, I work closely with stakeholders across technology, product, and brand marketing. Diverse schools of thought always surround me, and I have become accustomed to this variety. I welcome any opportunity to contribute to a dynamic company and workforce."

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Anonymous Answer

"I have been fortunate to work with a diverse group of people at my previous job. We worked with clients from Europe, the Middle East, and Asia. It was a great experience to work with people from different businesses. I believe that genuinely being part of the global economy is a life-changing experience."

Rachelle's Feedback

Very nicely said. You do a great job highlighting your relevant global experience. If the interview allows, be sure to expand your response with further details on your involvement with these international clients.

Anonymous Answer

"In my previous company, we had a very diverse group of people who ranged in age, race, experience, gender, and more. No matter what it looks like or where it's from, I embraced it fully. One of my favorite aspects of the H&M family of brands is the commitment to all types of fashion expression."

Jaymie's Feedback

The interviewer wants to know that you accept others and their differences and that you are able to work well with all types of people (both coworkers and clients or customers). Good job.

6. What do you know about the H&M Group and its family of brands?

How to Answer

This is a good opportunity to show your knowledge of the entire H&M family of brands. Do a little research before your interview to make sure you can speak knowledgeably about the breadth of the H&M portfolio.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I love all of the H&M brands, and I've been an H&M consumer for quite some time. The whole H&M brand family comprises H&M; H&M Home; COS; Monki; Weekday & Other Stories; Cheap Monday; Arket; and Afound. When you put them all together, these brands offer customers a variety of styles and trends within fashion, beauty, accessories and housewares as well as modern, healthy food."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"H&M has a sense of true diversity within its brand portfolio, offering customers style and value in everything from fashion to housewares and even the food they eat. With brands like H&M, Cheap Monday, Weekday & Other Stories, the H&M brand family establishes itself as always relevant, while the H&M group's investments in the supply chain, tech, advanced analytics and AI benefits customers across all brands in the group."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"H&M group was started in 1947. H&M, H&M Home, & Other Stories, COS, Arket, Weekday, Monki, Cheap Monday and Afound are brands that fall under the umbrella of H&M group. I am amazed to see the value proposition and quality offered to customers. Features like Scan & Find, Visual Search, Store Locator definitely empowers customers and offers seamless experience."

Lauren's Feedback

Great response. I made slight grammatical edits.

"H&M Group was founded in 1947 and has several brands within its umbrella (H&M, H&M Home, & Other Stories, COS, Arket, Weekday, Monki, Cheap Monday, and Afound). I am amazed to see the value proposition and quality provided to customers. Feature like Scan & Find, Visual Search, and Store Locator offer a seamless and user-friendly experience."

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Anonymous Answer

"H&M story began in 1947 with a vision to make fashion accessible to all. Eventually, it expanded worldwide and has multiple brands under its umbrella like the fashion company Fabric Scandinavian AB, brands like Weekday, Monki, Cheap Monday, H&M Home, etc. These brands offer various styles and trends within fashion, beauty, accessories, housewares as well as modern healthy food."

Rachelle's Feedback

Awesome answer! You let your research and knowledge shine through.

Anonymous Answer

"In 1947, Swedish Erling Persson opened a new womenswear store in Sweden. He calls it Hennes ( Hers). In 1968, Hennes acquired the Stockholm-based hunting apparel and fishing equipment retailer Mauritz Widforss, and the name was changed to Hennes & Mauritz. In 1974, The stores were rebranded with the abbreviation “H&M”. Today, H&M Group is present in more than 75 markets worldwide, of which almost 60 also offer online sales. Weekday, COS, H&M, Other Spirits, Monki, Arket."

Jaymie's Feedback

Excellent! It looks like you've done your homework on the business.

7. At H&M, we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?

How to Answer

When it comes to consumer goods, the satisfaction of the consumer is everything! These days with reviews online and the power of social media, how will you ensure that consumer satisfaction is a priority when working at H&M?

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"Consumer satisfaction first comes from offering value. The product must meet the needs of the consumer in a way that the customer feels is worth or even exceeds the price he/she paid. Second, consumer satisfaction stems from outstanding customer service - when a consumer has a question, can he or she quickly get a response that's helpful? And third would be anticipating consumer needs and being first to meet them in the marketplace - constantly testing products and learning as much as we can about our consumers' habits can help make sure we know what they need, sometimes even before they do."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"There are many ways to ensure consumer satisfaction; however, I feel that the top three ways are through top-notch customer service, investment in research and development, and consistently providing a product that solves a specific need. Ultimately, our products need to make a difference in the lives of our consumers, our end users need to trust us when they have a question or need help regarding a product, and they need to be continually surprised with new products that continue to make their lives better."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Ensuring Consumer satisfaction should always be at the heart of an organization. To achieve this, I believe special focus should be on

1. Constant innovation and improvements in terms of Hyper-personalized offering, product innovation, etc

2. Quick resolution to queries to ensure great customer service

3. Gathering, processing and implementing customer feedback"

Lauren's Feedback

You are providing a thoughtful response the interviewer will appreciate. I changed the sentence structure, so that it is more easily digestible.

"I, too, have a shared passion for ensuring customer satisfaction. I believe constant innovation to personalize product offerings, quick resolution to customer service queries, and gathering, analyzing, and implementing customer service feedback are the three ways to remain customer-driven."

8. What can you tell me about the H&M Spirit?

How to Answer

The interviewer would like to get to know that you have a general idea of the H&M culture and how you see yourself within it. Make sure to do some research ahead of time so that you can speak, at least generally, about what makes the H&M culture unique.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"From what I've read, the H&M Spirit captures the way your team lives out its shared values. I find those values very compelling: one team; belief in people; entrepreneurial spirit; constant improvement; being cost-conscious; keeping it simple; and being straightforward and open-minded. These are all values I share and that have guided me on my career path, so I look forward to bringing them to bear for H&M."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I love that H&M has such a clearly articulated set of values that are designed to guide the way team members carry out their work every day. Though individually, the values may seem obvious, when they join together, they create a sense of culture that is unique to H&M. I'm happy to see the level of support of and belief in its employees that H&M puts forward in its values - with everything from entrepreneurial spirit to the value of one team and an overarching belief in people. This seems like a positive environment in which I can thrive and do my very best work."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Seven values of H&M define company's unique culture built over trust in its employees. I am quite moved to know an organization which has curated great team that focuses on team building, constant improvements, being cost-conscious, entrepreneurial spirit, keeping things simple, straight-forward approach, belief in people. These values harmonize around my personal values and ethics."

Lauren's Feedback

I took pieces of your response and added some language about your personal career path and work style.

"H&M's spirit has many attractive components, including Cost Consciousness, an Entrepreneurial Focus, Keeping Things Simple, a Straight-Forward Approach and Belief in People, Team Building, and Constant Improvements. Throughout my career, I have made conscious strides to adopt these mechanisms, and believe my skillset falls greatly in line. I want to use my experience and broaden my reach by working for a globally conscious company like H&M."

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Anonymous Answer

"The H&M values of believing in people, thinking of everyone as one team, the entrepreneurial spirit, keeping it simple, and cost-conscious aligns with the values that have guided me on my career path, and I look forward to continuing doing the same."

Rachelle's Feedback

Very well said - your research shines through, which is exactly the enthusiasm the interviewer will want to see.

Anonymous Answer

"H&M has well-defined values: Believing in people, entrepreneurial spirit, constant improvement, being cost-conscious, straightforward and open-minded, and keeping it simple. When those values join together, they create a sense of culture that is unique to H&M. It seems like a positive workplace in which I can thrive, do my very best work, and be myself."

Jaymie's Feedback

Great job doing your research on their values! It sounds like you're familiar with the values and would align well with the organization.

9. The performance of consumer fashion products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?

How to Answer

Talk to the interviewer about any experience you have in advertising and marketing, whether that be on the job training or formal education. Discuss how you have seen robust marketing strategies directly affect the performance of a product.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I have always been fascinated with the correlation between marketing strategies and product performance. This is why I studied marketing and communication in college. I have a bachelor's degree in marketing, plus additional training in advertising methods from my current employer. I have seen creative and strategic marketing campaigns take an underperforming product and make it a strong contender in as short as 90 days. I look forward to putting my knowledge in marketing and advertising toward a role with H&M."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"Although I do not have formal training and education in advertising and marketing, I love to research new marketing techniques. I'm a strong writer, so I feel that I could put that skill to use in helping the organization communicate effectively with both internal and external audiences. On the consumer front, I also have a strong understanding of several social media algorithms, including how to have your posts seen by the right audience. I'd look forward to using that skill for the good of the organization, along with learning more about more traditional marketing, advertising and communications tactics."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"In an era of social influence and easy accessibility, Marketing and Advertising plays a vital role in product placement, performance, and brand awareness. Working with marketing team has made me realize the importance of marketing campaigns which have to be really sharp, innovative and personalized giving a sense of association to the customers."

Lauren's Feedback

You are providing great information, but lacking a personal touch. Providing context of your work with the marketing team will create a more well-rounded response.

"In an era of social influence and the use of easily accessible web applications, I have become aware of the importance of strong marketing and advertising. In a previous role, I worked collaboratively with the marketing team to strategize ways to output sharp and innovative product placement to boost brand awareness. I learned so much through this creative process and would welcome projects to build upon my acquired skills."

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Anonymous Answer

"Yes, I do. I have worked on various social media platforms and email marketing platforms like constant contact. Most recently, I executed a marketing campaign for a footwear brand to gain more attraction and engagement with consumers. Market research has always set a stepping stone for every client to enter the market, and its importance to the business is understated."

Rachelle's Feedback

Fantastic! You show a lot of confidence in your marketing abilities, and the examples you provide are nicely specific. Be sure to add in any results/analytics you may have from these initiatives.

10. What career path interests you the most within H&M?

How to Answer

This is where it is really important to have completed some research on the interviewing company. Be sure to envision where you can see yourself fitting, and growing, with the organization prior to your interview. Do some research on what a career path could look like with this particular company.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a Territory Sales role, then a Regional Manager position. Eventually, a Director of Sales or Marketing position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I am interested in a variety of paths with your company. I love that your team members are encouraged to develop within their roles, or to move on to new roles and responsibilities in different parts of the organization, across any of the H&M brands. I could absolutely see myself working in your sales and marketing department as I further my knowledge on your product and collections."

Written by Michelle Clark

11. Do you see yourself as a leader? When have you led a team?

How to Answer

Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. Leadership is more of a mindset than a title or specific position. I am sure to lead at all times by providing the best model, enthusiasm and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am currently working as an Online revenue manager leading a team of 4 members. My team has developed a culture of cross-functional learning and empowering each other. We frequently sit together and brain-storm on the current projects, share ideas and create an action plan. I believe in building transparent work environment, promoting innovations and improvements that are sustainable in long term."

Lauren's Feedback

I supplemented your response to express a mindful leadership style to achieve employee retention and morale sustainability; I believe these factors fall greatly in-line with the company's culture and values.

"I am currently an Online Revenue Manager, leading a team of 4. I developed a transparent work environment that highly values cross-functional learning and empowerment. As a team, we frequently brainstorm current projects, share ideas, and create a collective action plan. By improving the office culture through innovation promotion and collaboration, I hope to solidify employee retention and moral sustainability."

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Anonymous Answer

"I feel that I am a natural leader because I start leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. One of my team members told me that you have such energy that It's like everyone will come after you when you say "Come on". I am confident in my leadership abilities and look forward to joining your team in a leadership role."

Jaymie's Feedback

Great! It's always helpful to share specific feedback you've received, as you did here. If you can, go into more detail on the structure and size of the team you led so the interviewer can better understand your experience.

12. At H&M, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?

How to Answer

Problem-solving and dispute resolution are fundamental skills to possess. Display to H&M that you are capable of problem-solving within the workplace.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess at the end of the fiscal year, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the H&M team."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"Currently as assistant manager, I resolve problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would be in-line with the energetic and resourceful approach H&M espouses."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When I joined my current organization, I could see a rift between Digital marketing and Creative team. Since we were all working towards achieving one goal, I had to fill-in that gap. I understood due to the nature of work, multiple last minute requests were given by Digital team to Creative team. Hence I came up with an idea of maintaining a bank which could be used as backup in such situations and thereafter, both teams have catch-up meeting biweekly to ensure better communication."

Lauren's Feedback

This is a great example for the interviewer; you outlined a problem and an effective solution. I altered some of the wording, but kept the general premise. See below.

"When I joined my current organization, I identified a rift between the Digital Marketing Department and Creative Team. There were many last-minute requests from the Digital Marketing Department to the Creative Team that seemed to cause friction. To address and remedy this issue, I suggested biweekly meetings to better communication between both groups. And, as a result, this suggestion has alleviated a great deal of tension."

13. At H&M, we pride ourselves on being nimble and able to adapt to changes within a complex business environment. Tell me about a time when you have had to shift your priorities in response to sudden changes.

How to Answer

The interviewer has given you a clue - H&M wants its employees to be nimble. Assure the interviewer that you can respond professionally when it comes to sudden changes. Be as specific as you can, but below are some examples to guide your thinking:

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"In my current role, our sales goals can change frequently based on marketplace behavior or trends, and sometimes this happens at the last minute. I have been able to adapt very well to these frequent, sudden changes, and to respond with creativity."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"This really speaks to the heart of what it means to be successful in the consumer marketplace. I believe in making sound plans, but also being prepared to abandon those plans based on last-minute changes in circumstances. For example, I may plan to spend an afternoon checking inventory, but if one of my top customers comes into the store with an urgent need, I'll let my plans go in order to help her."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Being a part of dynamic e-commerce environment where events don't always happen as per plan, one needs to be very careful and nimble. I have seen times when a campaign was planned and everyone is aligned to it, but due to some external factors like competitor doing something similar or bigger, we have to hold it back. Usually, this happens because we are conscious about our marketing spends. I believe I will further be able to build these skills at H&M."

Lauren's Feedback

Good response. I altered your response slightly to connect the dots between previous experience and what you can offer H&M.

"Being part of a dynamic e-commerce environment, I have become accustomed to things going off script or not as originally planned. There have been occasions when campaigns were postponed or pulled due to competitor projects. In this industry, I have found being nimble and adaptable to changes in trends and marketing spends are essential to success and viability. When a competitor comes out with a similar or bigger campaign, it is best to pull back, reassess our product, and strategize the best way to move forward. This discretion is a skill I will bring to my role at H&M."

14. Teamwork is important to us at H&M. Why do you consider yourself a team player?

How to Answer

Working well on a team requires you to have solid interpersonal skills and self-awareness. Share a few of your best qualities that make you a team player.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"In my current role, I occasionally need to spend additional time mentoring and coaching new employees to ensure they fit in with the team. This responsibility creates a tighter timeline for other important deadlines; however, I see that the end goal is to create a well-oiled machine and that cannot happen without everyone being equally trained. I would bring this same commitment to team development to this position at H&M."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I have always considered myself a team player; I enjoy the interactions and positive energy a team environment creates. My favorite team environment was at my last company. The energy was incredible, and I believe the customers took notice. I hope to create the same environment here at H&M."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"So far, I have been quite lucky to be a part of great teams where members support each other, promote learning, are result-oriented, and hard working. I possess good coordination and judgment skills which helps me analyze the situation and act accordingly. I am a responsible, dependable and reliable person which portray characteristics of a great team player. I am excited to become a member of H&M team where I can learn from diverse set of people around."

Lauren's Feedback

Great start. It would be helpful to focus on conveying your strengths as a team leader based on your experience.

"I have been fortunate to work with strong teams in the past. As a result, I have built my confidence as a team player. I believe I positively contribute to a team atmosphere by being reliable, knowledgeable, open to trying new things, and knowing when to lead or support. There is a fine dance when working in a team, and have experienced great success when teams are collaborative, result-oriented, and open to learning. My extensive experience working in a team will be a great asset to H&M."

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Anonymous Answer

"I have always considered myself a team player. I love to interact with people and create a positive work environment which allows everyone to grow and flourish. At my previous job, I have managed a diverse set of teams and was able to get the work done efficiently and effectively. I hope to bring the same team spirit to H&M."

Rachelle's Feedback

Good start! Can you go into further detail on how you encouraged teamwork within the diverse teams that you managed?

15. At H&M we encourage our customers to create their own style. How would you describe your personal style?

How to Answer

Having your own personal style is very important in fashion. Talk to the interviewer about how you define your style and what it means to you.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I would describe my personal style as 'sloppy chic' because I love large cable knit sweaters paired with leather leggings and a pair of great booties. My personal style is important to me because it's an expression of my mood on a day to day basis. It's how I can best express myself."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I think it's important for everyone to have their own personal style and wear what they feel most comfortable in. If I could describe my personal style I would say it's ladylike with a touch of bohemian. My style icons include Kate Middleton and the Olsens."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I describe my personal style as 'Casual' - combination of elegance and comfort. I prefer to put on a T-Shirt and black pants or maybe long Cardigan, crop top and summer jeans. I tend to keep it simple and match the accessories with whatever the simple clothing I am wearing. My style is a reflection of my mood and personality."

Lauren's Feedback

Great response. Strategize how you may answer follow-up questions based on your response.

"Be prepared to answer possible follow-up questions such as, "How would you assist a customer in creating their own style?""

16. Do you consider yourself to be more creative or analytical minded?

How to Answer

Whether you consider yourself creative, or analytical - assure the interviewer that you are capable of providing both to the employer, if hired.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I lean more towards being creative minded; however, I am very capable of being analytically minded as well. I feel this greatly helps me with my management skills as I am a creative yet well organized leader."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I am more analytically minded; however, I do have a creative flair as well. The factors that make me analytically minded are my desire to get to the bottom of things. I am curious about process, and motives. I like to dig deeper than the surface of things."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would say, combination of both- creativity and analytical skills is innate to me with slight bent towards analytics. Possessing an experience in analytics and e-commerce industry enables me to minutely analyze the situation, think of resolution/insights and act upon it. Multiple things like planning collection launch events and customer strategy bit require innovation and creativity for exemplary success."

Kevin's Feedback

Good start; I reworded your answer a bit for clairy, flow, spelling, and syntax. A more concise response will suffice in this instance.

"I believe having the ability to be creative and analytical will ensure the success of this role. There is a great deal of creativity involved in being analytical; to adequately analyze a situation and devise numerous resolutions requires both skills. I tend to be more analytical by nature, as systemic processes assist me in carrying out projects like collection launches and customer strategies more efficiently."

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Anonymous Answer

"I think I am a good mix of both. I am looking for creative ways to enhance the quality of customer service. Still, I also like to look to test my ideas from an analytical perspective to understand the feasibility of that idea. I want to dig deeper than the surface of things."

Rachelle's Feedback

Your response shows a nice balance. It's great how you touch on the importance of creativity and enhancing customer service while also being analytically minded.

17. The fashion industry is fast paced and unpredictable. Your work schedule may reflect that unpredictability. Are you flexible in your schedule?

How to Answer

Assure the interviewer that you are capable of working an unpredictable schedule. If you have any restrictions in your schedule, this is a good time to talk to the interviewer about it.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I am happy to make myself available for work most times, including evenings, weekends, and holidays. I do have an evening course for the next 8 weeks on Thursdays; however, that is the only restriction currently on my schedule."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I have a few restrictions in my schedule; however, I am happy to accommodate most days. I am unavailable to work on weekends but from my research I believe you are closed on weekends anyways. Could you share with me the hours expectations for this position?"

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have been working in fashion industry for quite long, so I am accustomed to the fast paced and unpredictable nature of it. I am comfortable in running my schedule as per the work requirements."

Lauren's Feedback

The interviewer will be pleased with your response and experience in the field.

"I have become accustomed to unpredictability in my schedule from my years of experience in the fashion industry. I know the time and dedication it takes to perform this role, and I am ready to take on the schedule it entails."

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Anonymous Answer

"Yes, I think right now, my focus is on growing in my career and learn as much as possible so I can be pretty flexible in my schedule and make myself available as and when required."

Rachelle's Feedback

Nice! You are agreeable and sound enthusiastic about contributing what you can to the team at H&M.

18. How do you stay on top of trends in the fashion industry?

How to Answer

Fashion is always changing and trends change faster than any other industry. Talk to the interviewer about the ways in which you stay in tune with new and top trends.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I stay on top of trends through reading high fashion magazines and browsing sites like Pinterest and Instagram. I also follow a few design houses and fashion bloggers on a variety of social media platforms."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"My favorite place to stay on top of fashion trends is Instagram. I follow a multitude of trend setters, designers, and stylists. I find it easy and fast to scroll through the feed and see what others are wearing, and talking about."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I read a couple of fashion magazines- Vogue, Cosmopolitan, GQ. Instagram is another platform which keeps me posted about new trendsetters and styles. I am also active on LinkedIn and Twitter which gives me an insight on celebrity endorsement/ tie-ups. Moreover, I keep browsing fashion apps like Myntra-Jabong, Koovs, Ajio, Nykaa to keep myself updated about upcoming trends and collection launches."

Lauren's Feedback

Great response. I assisted with smoothing out your response.

"Several platforms help me stay on top of trends. Magazines (Vogue, Cosmopolitan, and GQ), Social Media (Instagram, LinkedIn, and Twitter), and Apps (Myntra-Jabong, Koovs, Ajio, and Nykaa) help me gain insight on trends, upcoming collection launches, and celebrity endorsements. Each of these platforms offers a different insight that is extremely valuable for my work."

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Anonymous Answer

"I stay on top of trends through reading articles from various fashion publications like BOF, Vogue, and listening to podcasts specializing in the industry. Also, browsing social media platforms like LinkedIn, Twitter, and Instagram keeps me informed."

Rachelle's Feedback

It seems you are very well informed and using many of the available resources. Do you also use Snapchat? This is one platform that H&M is a leader in - could be good to mention.

19. At H&M we offer many areas of opportunity and growth. Where would you like to see your career in the next 3-5 years?

How to Answer

Everyone wants to see growth and opportunity in their career. Share with the interviewer the ways that you want to grow with H&M over the next few years. Assure the hiring manager that you are willing to work hard for growth opportunities.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"Over the next few years I would like to grow into a management function with H&M. I am willing to prove myself and do what it takes to get there. I'm encouraged by the fact that, for those who are passionate about exploring new opportunities within the H&M group, career possibilities seem endless."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with H&M's goals, which helps me to see a great long term fit here. I understand that employees are encouraged to to develop within their roles, or to move on to new roles and responsibilities in different parts of our organization, across any of our brands."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am excited about this position at H&M because in 5 years, I'd like to be seen as someone with great expertise in the fashion e-commerce sector and I know that's something that I'll have an opportunity to do here. I am also excited to take on more managerial and leadership responsibilities in the next few years and potentially even take the lead on some projects. My work ethics and career interests resonate with H&M's values which helps me see a lasting fit here."

Lauren's Feedback

Wonderful response. I condensed your response slightly.

"The ability to grow is a significant factor in my desire to join H&M. I aspire to grow into leadership and managerial roles, and I believe this opportunity will broaden my skill set and industry knowledge. In 5 years, I hope to be a well-established project lead with H&M and expand the e-commerce sector for the company."

20. Our industry is fast-paced, competitive, and stressful. How do you cope with high levels of pressure?

How to Answer

Assure the interviewer that you are capable of handling the stressful and fast-paced world of fashion. Share how you cope with high levels of pressure and be sure to comment on your ability to handle stress in previous positions. You can also draw on your references.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I have been working in fast-paced, stressful environments for the past 10 years. When I am under pressure, my performance is the best. It's like a runner's high for me. My current references will attest to my strong ability to perform under pressure."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I handle stress very well and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure to not get distracted. Staying on deadline is very helpful and I will delegate when necessary to alleviate some stress."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am very well accustomed to this fast-paced, competitive, and stressful fashion industry due to my relevant experience. Owing to its unpredictable nature, one has to be nimble, decisive, and possess a strong bias for action, which is akin to my personality. There have been instances where we had to pull new campaigns, change the entire strategy and problem solve in order to deliver as per expectations. I am able to manage and handle stress by planning better in such times."

Lauren's Feedback

You understand the industry very well, but the interviewer wants to know how you directly deal with high levels of stress and pressure. See my suggestion below.

"Over the years in the industry, I have created numerous strategies to safeguard against burnout and cope with the stressors. When faced with deadlines and unforeseen changes, I remain proactive versus reactive. I take deep breaths and analyze how to move forward best logically. I create action plans to stay organized, and take on new challenges in stride. I maintain a healthy work-life balance by exercising daily and making time to decompress with friends and family. I balance out stress as best I can through these strategies."

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Anonymous Answer

"Since I worked in a consulting agency with multiple diverged clients at once, the work environment has always been fast-paced and stressful. Still, things such as good eating habits, regular meditation, a supportive team, and a healthy work environment have allowed me to stay focused."

Rachelle's Feedback

Excellent! It seems you have some solid methods in place for ensuring professional and personal balance.

Anonymous Answer

"Overall, coping with high levels of pressure in the fast-paced and competitive industry requires a combination of effective time management, open communication, resilience, proactive risk management, continuous learning, and personal stress management techniques. These strategies contribute to a more productive, supportive, and less stressful work environment for both myself and my team."

Jaymie's Feedback

These are all great strategies to share with the interviewer.

21. Have you progressed in your career as you have expected?

How to Answer

Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be for my level of education, experience and ambition."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I love this question, and I can't imagine that there are very many people who can say that their career has progressed exactly as expected. And if they can say that, it tells me they haven't taken very many risks or disrupted the status quo. Because of my entrepreneurial approach in general, I'm open to new opportunities and willing to take risks in order, ultimately, to enjoy greater success. When you approach your career in that fashion, you never know where it will take you - except on to greater challenges and success."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Broadly, I believe I have been quite successful in carving my career in a proper direction from analytics to pricing and operations to revenue planning, management, and digital marketing. Each transition has brought me closer to my plan of holding a good grip on fundamentals of fashion e-commerce in business domain. This opportunity with H&M excites me a lot due to its strong correlation with my career plans and long term goals."

Lauren's Feedback

Great response. I would omit the first sentence as the rest of your response packs enough punch to convey your message clearly and concisely.

"I am pleased with my career growth thus far; each transition has afforded me vital fundamentals in the fashion e-commerce domain. This opportunity is fitting for my next season of growth due to its strong correlation to my career plans and long-term goals."

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Anonymous Answer

"Yes, in a way that I wanted to get an exposure to complete product life cycle and I have been able to do so, but I also feel my growth within the company has not been what I expected. I think H&M will take my career to the next step in terms of learning and experience."

Rachelle's Feedback

These are good specifics (product life cycle), which will allow the interviewer to understand the areas of growth that you crave the most.

22. How is H&M's diversity and inclusion strategy expressed in our "Be Yourself" approach?

How to Answer

Assure the interviewer that you've done your research into how H&M seeks to create a diverse and inclusive environment within the company. Also show how this approach resonates with your own values.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"It's very freeing, as an employee, to be told that it's OK to be yourself. Many times, companies expect their team members to conform rather than celebrate the unique qualities each person brings to the team. I'm encouraged by the fact that when a great mix of people comes together to share knowledge, experience and ideas, H&M can inspire and attract customers all over the world. Being myself is very important to me, so I believe this is an environment that would be a good fit."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I love that H&M invites its employees to be themselves and also to respect others for who they are. The company's diversity makes it strong and creates an inclusive and welcoming workplace where everyone's individuality is highly valued. There's a lot of great research that shows how more diverse teams get better results than homogenous ones, so this is a smart business approach, on top of being a compassionate and empathetic way to treat employees."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am fascinated by the fact that H&M values and takes pride in promoting diversity within the organization. Having a workplace with diverse people onboard inspires creativity, drives innovation and strengthens it. 'Be Yourself' is a great approach as it empowers employees to try out experiments, apply their unique knowledge, skill-set and cultural sensitivity to drive higher quality and targeted marketing."

Lauren's Feedback

I believe the last line adequately conveys your sentiments. I changed "targeted" to "mindful," as this may be a more appropriate term within the context of diversity.

"The "Be Yourself" approach wonderfully empowers employees to try new things and apply their unique knowledge, all while celebrating diversity. This methodology drives higher quality and mindful marketing."

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Anonymous Answer

"It is quite important to be myself. As an employee, It makes me feel free and confident to hear from the company "It is okay to be yourself. " Also, I believe that when a great mix of people come together to share knowledge, experience, and ideas, success stories and amazing things come out."

Jaymie's Feedback

Great! If you've done any research on this "Be Yourself" campaign, feel free to share what you've read or learned about it as well.

23. What can you tell me about H&M's expansion strategy?

How to Answer

Display to the interviewer that you not only understand the fashion side, but can also speak to the business side of working for H&M. Review the H&M website in advance of your interview so that you can speak in general terms about H&M's expansion strategy.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I love how H&M continues to grow; it seems that the expansion strategy is designed for the long-term and will take place through your different brands, each with its own unique identity. From what I've read, H&M continues to roll out online globally to all existing store markets as well as to other markets. In spring 2018 the online expansion continued into three additional markets: India, via franchise to Saudi Arabia and the United Arab Emirates. This represents tremendous continued growth potential for the entire H&M family of brands."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I believe H&M's expansion strategy is moving along at a fast pace, based on my research in preparation for this interview. For full-year 2018 the H&M group plans to open approximately 380 stores and close 140, resulting in a net addition of around 240 new stores for the year. It seems like H&M focuses its growth on quality and sustainability in existing markets as well as in new countries. I find this kind of ambition exciting and refreshing, and I'd like to be part of it."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"As far as I know, H&M's expansion strategy is focusing on omnichannel growth. H&M Group is a global fashion and design company with stores in more or less 75 markets and 60 online markets. They are increasingly integrating their digital and physical channel so that they interact and strengthen each other, facilitating a holistic customer journey. I would love to be a part of this strategy."

Jaymie's Feedback

Excellent! It sounds like you've done your homework!

24. At H&M we have thousands of applicants per year. Why should we choose you for this position?

How to Answer

What makes you a stand-out candidate for this opportunity? Why should the interviewer give you the position over another candidate? Make your answer unique and memorable. Show confidence and don't be afraid to brag about yourself!

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"You should hire me for this position because I can guarantee you that nobody else has followed your brand as closely as I have. I am passionate about fashion and see this as much more than just a job. Working for H&M would change my path and I plan to make a positive impact immediately; I believe I have the kind of work ethic that reflects the H&M values."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"In addition to my recently acquired degree in Fashion Design, I also have a background in film. I am a world traveler as well. These 3 factors combined, make me an incredibly well-rounded candidate who will offer you a perspective and insight that others cannot."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"First of all, I know the retail business. I worked as an IT Security Manager for more or less 7 years in Migros, Turkey. My team and I managed a huge distributed network including almost 2,500 physical stores, online stores, storehouses, data centers (on-prem and cloud), etc.

Retail business is fast-paced and cost conscious is important. Availability and accessibility have a huge impact on customer loyalty. I am a creative, fast learner, problem solver, analytical thinker, and a decision-maker. I am able to take risks. In my opinion, those skills are essential while working in retail. Also, retail is an entertaining business. I love working in the retail industry."

Jaymie's Feedback

Great! You provided unique reasons with supporting information to show why you're the best candidate for the job.

25. When did you realize that you wanted a career in fashion?

How to Answer

The interviewer would like to know what led you to a career in fashion. Talk about your passion for the industry and where it all started. You can draw on some personal points but try to keep your answer brief and to the point.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I have had an interest in fashion ever since I was a child. I would create outfits for my dolls and do fashion shows with my friends. My passion for the industry has been present from the beginning."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I realized in my teens that fashion was so much more than just the clothes you wear. In 9th grade I did a presentation on the evolution of fashion. The research I conducted really opened my eyes to the statements that designers make through their collections. I was hooked!"

Written by Michelle Clark

26. H&M wants to know how to motivate you. What work situations excite and motivate you?

How to Answer

Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another - I want to use my drive and ambition to set H&M's business in motion."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me. In addition, I'd like to be able to have a lot of fun while achieving great results together with great people whom I respect and admire."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I feel motivated when I am able to impactfully contribute to anything. When it comes to work- new challenges, a healthy work environment, opportunity to experiment and innovate keeps me upbeat. I am motivated when I am able to meet set targets within deadlines as it gives me a sense of accomplishment and confidence. Also, working well as a part of team and leading other team members to success gives a sense of content."

Lauren's Feedback

Very solid response. I made slight edits to your first and last sentences.

"I feel motivated when I can contribute and make an impact. I love taking on new challenges, having a healthy work environment, and the opportunity to innovate and experiment. I am the most motivated and upbeat when I can meet set targets and deadlines, as it gives me a sense of accomplishment and confidence. Additionally, working well as a team and leading others gives me a great sense of contentment."

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Anonymous Answer

"I am motivated by a positive work environment, a strong team that supports and challenges each other. I am very energetic and also keen to learn and contribute, and I want to bring the same drive and ambition to support H&M business growth."

Rachelle's Feedback

Wonderful! You are very clear on your ideal environment while also painting a great picture of what you will contribute, energetically speaking.

Anonymous Answer

"I get excited when new challenges are presented in the workplace. It can be a new project, improvements, or training of a new employee. Working with a great and successful team has always motivated me. A problem to solve or a fresh obstacle to conquer is highly motivating for me. Apart from these, I feed myself by sharing my knowledge, leading and mentoring people, and teaching. I am also motivated and energized by a strong team that supports and challenges one another - I want to use my drive and ambition to work as a team player in the H&M group."

Jaymie's Feedback

Excellent! This is a very impactful answer.

27. What can you tell me about H&M's sustainability policies and strategy?

How to Answer

The interviewer would like to know that what you've learned about H&M's social and philosophical stances in preparation for this interview. Take the time beforehand to do a little research; much of this information is available on the H&M website.

Written by Michelle Clark on December 3rd, 2018

1st Answer Example

"First, I love that you have a position at H&M specifically devoted to sustainability - your Head of Sustainability. From what I've researched, I can see that the H&M group has a very strong history in sustainability. I love that your vision is to use your size and scale to lead the change toward a circular and renewable fashion industry, all while being a fair and equitable company. That's the kind of company I'd like to work for."

Written by Michelle Clark on December 3rd, 2018

2nd Answer Example

"I find H&M's sustainability policies and vision very impressive and very attractive. I remember reading that your head of sustainability has said that a company like H&M, with its size and scope, has a responsibility, as well as a great opportunity to lead the change toward a more sustainable fashion and design industry. I love that H&M wants to take the lead in the sustainability space. Even though you admit you don't have all the answers right now, your sustainability strategy is based on 3 ambition areas: 100% Leading the Change, 100% Circular & Renewable and 100% Fair & Equal. It's a long road, but I believe H&M is headed in the right direction."

Written by Michelle Clark

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"H&M's sustainability policies and strategy are a strong reflection of the brand's culture and values. Their vision to lead the change towards circular and renewable fashion while being a fair and equal company emphasizes the fact that they are well prepared for this rapidly changing world. I am impressed by the company's approach of being explicit to customers about manufacturing and sourcing details on digital platforms."

Lauren's Feedback

Great start. The answer is quite wordy, so I helped refine it.

"H&M's sustainability strategy aims to venture towards circular and renewable fashion while maintaining fairness and equality. Manufacturing and sourcing details are made transparent to consumers, thus elevating the company's reputation, brand culture, and values."

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Anonymous Answer

"As I've researched, I can see that the H&M group has a very strong history in sustainability. I love that your vision is to lead the change toward a circular and renewable fashion industry with net zero climate impact, all while being a fair and equitable company. That's the kind of company I'd like to work for."

Jaymie's Feedback

Interviewers want to see that you've done your homework and know what they are about. Your response shows you're familiar with the company and its sustainability efforts!

Anonymous Answer

Jaymie's Feedback

Interviewers want to see that you've done your homework and know what they are about. Your response shows you're familiar with the company and its sustainability efforts!