Problem-solving and dispute resolution are fundamental skills to possess. Display to H&M that you are capable of problem-solving within the workplace.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess at the end of the fiscal year, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the H&M team."
"Currently as assistant manager, I resolve problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would be in-line with the energetic and resourceful approach H&M espouses."
"When I joined my current organization, I could see a rift between Digital marketing and Creative team. Since we were all working towards achieving one goal, I had to fill-in that gap. I understood due to the nature of work, multiple last minute requests were given by Digital team to Creative team. Hence I came up with an idea of maintaining a bank which could be used as backup in such situations and thereafter, both teams have catch-up meeting biweekly to ensure better communication."
This is a great example for the interviewer; you outlined a problem and an effective solution. I altered some of the wording, but kept the general premise. See below.
"When I joined my current organization, I identified a rift between the Digital Marketing Department and Creative Team. There were many last-minute requests from the Digital Marketing Department to the Creative Team that seemed to cause friction. To address and remedy this issue, I suggested biweekly meetings to better communication between both groups. And, as a result, this suggestion has alleviated a great deal of tension."
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