Retail Mock Interview
Practice 30 Retail interview questions covering customer service, sales scenarios, and team dynamics.
Question 27 of 30
How do you deal with customer rejection?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Being rejected by a customer can be hurtful and frustrating. The interviewer wants to know that you have the maturity, professionalism, and confidence to withstand someone saying no to you. Explain that you realize not everyone will be super friendly, warm, and buy from you right away. And that is okay! Display your maturity level and ability to let situations like this go rather than dwell on them.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I know not to take it personally when a person doesn't want to purchase my product or service. There are many reasons why they could be saying no. Maybe the item is out of their price range, or maybe they are having a bad day and don't feel like interacting. Onto the next sales opportunity, I say!"
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Jaymie
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Anonymous Answer
I would say that I don't take it personally if someone doesn't want to make a purchase. Maybe the item is out of their price range. Perhaps the item isn't in stock. In that case, I try to learn more about the store's inventory so I can suggest other options. But I think it's important not to take things personally if they aren't able to find what they are looking for.
Jaymie's Feedback
Good job! It's important, as you describe here, to get to the root cause of the rejection so that you can better address it. If it's out of their price range, you can suggest an alternative product.
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