Why would you like to work at our store?

"I would like to work at your store because my best friend has worked here for the past two years and she always talks about how amazing the workplace culture is, and how much she loves the team and customers. I appreciate her referral on my behalf, and I look forward to delivering exceptional experiences to your clients."

The interviewer wants assurance that you have a keen interest in their store. Show that you are not just applying to any store that will hire you by expressing a few reasons why you are interested in this company, specifically. Be sure to tie in why you would be an excellent fit for them!Your reasons may include: - Great workplace culture - The work hours accomodate your school schedule - You have read great reviews online - You have had a memorable shopping experience at their store - You know someone who works for their company - Their mission statement resonates with you

"I have shopped at your store often, over the past couple of years. Every experience is better than the last, and so, when it came time for me to start applying for work post-graduation, your store was the first place that came to my mind. I have a true appreciation for what you do here."

"Your store is an industry leader in the XYZ retail space, and I see many career growth opportunities for me here. The fact that you have 15 locations, worldwide, shows me that your organizational structure is strong and I look forward to bringing my existing industry experience to work for you."

"Your store is an industry leader in the XYZ retail space, and I see many career growth opportunities for me here. The fact that you have many locations worldwide shows me that your organizational structure is strong,customer service is at a high level; company culture is supporting and cultivating."

"I've read good reviews online from employees who have worked for your store. I would like to work in an environment that treats its employees well. I like the fact that you are a large chain, and while I don't plan on moving in the near future, if I do perhaps I would be able to easily find employment at another store."

Tell me about one of your goals. How are you working towards it?

"My goal is to become a successful sales professional in the luxury retail market. I'm excited about this part-time retail associate job because it offers an exceptional start in the retail industry while allowing me to earn a variety of online professional sales certifications at the same time."

If the interviewer asks you any general questions about goals, try to focus your answer on something career-oriented. You can incorporate a personal twist but always bring it back to your career goals. Achieving your goal could teach you a new skill and give you valuable experience. Demonstrate that you are proactive and willing to take action to reach your goals.

Why do you want to get into retail?

"I want to be in retail at this time because the work, location, and hours are a perfect fit for me while I complete my 4-year arts degree. I like the flexibility offered in a retail environment and the fact that every day will be different. I do not enjoy a 9-5 job where I am sitting in a cubicle. I want to be walking around, helping people, and making sales!"

The interviewer would like to understand what is driving you to a career in retail. Perhaps the hours are great for your personal situation, or you have a genuine passion for sales and customer service. Whatever your reasoning, be sure to show the interviewer that you have a real interest in working for them and their store.

"I want to be in retail because I love being in a fast-paced, customer-service based role. It's a thrill to help and meet so many different personalities in one day!"

"I started working in retail out of an interest in sales. The hours work well for me, and I like the social aspect of the job. As a retail manager, it is very satisfying to train people newer to their careers, and help them to create healthy work habits from the start."

"1.brand-product-easy to sell 2.customer service passion 3.flexibility-work life balance 4. every day is different with new challenges 5.engage and walk around to help people and make sales"

"I like meeting different personalities. I don't know a lot of people so it's nice to be able to work a job like this where I'm able to interact with others. I feel retail has helped me improve my communication skills."

How do you expect to make a difference at our store?

"I am newer to my career and very keen to learn when it comes to customer service and product knowledge. I will make a difference by being an eager addition to the team and being an example to your other employees."

The interviewer would like to know how having you there will benefit their business and their team. Think back to the significant achievements and contributions that you have made to your current or most recent employer. Discuss with the interviewer the ways that you will implement those activities in your new job. If the interviewer has discussed their current pain points with you, be sure to bring up the ways that your work ethic and experience will benefit them in that area.

"I expect to make an immediate difference in your store by being the reliable manager you mentioned that you need. I am always on time, I lead by example, and can set high expectations for my team members while gaining genuine buy-in from them."

"I have thought of a 30, 60, and 90-day plan in regards to the impact that I would like to make for your organization. I have a great amount of experience in recruitment and selection so part of my impact will be to build a strong team, as you have mentioned that you need. I would also like to incorporate incentives like awards for hitting sales targets."

"I would be happy to learn when it comes to product knowledge so that I can provide good customer service. I will make a difference by being a good employee and eventually being an employee who can help newer ones learn the job."

Are you a people person?

"I am 100% a people person! My friends and family know that I am a social butterfly and have never been shy. I look forward to delivering excellent customer service to your customers and being a friendly face for them."

This question should be pretty simple for you to answer. If you want to work in retail, then the answer is YES - you are a people person! A people person is someone who does not find it draining to be around others all day. Someone naturally helpful and approachable. If possible, give the interviewer an example of a time when your people skills were impeccable.

"Yes, I am certainly a people person. I love being around others, meeting new people, and helping where I can. I have been in customer-facing roles for a few years including my time as a bartender. I have always proven to be a friendly face to my customers."

"To be in retail, you have to be a people-person. I demonstrate this by being helpful and taking the time to get to know my customers. I also dedicate time to the success of my team through mentorship and coaching opportunities. Those around me must be set up for success. I genuinely care about other people and their achievements."

"Yes, I am certainly a people person. I love being around others, meeting new people, and helping where I can. I have been in customer-facing roles for a few years, including my time as a cafe allrounder. I have always proven to be a friendly face for my customers."

"I would say that I am a patient person with a personality suited to customer service. I also am approachable and helpful. I need to be a hard-working person and I am willing to do my best to make sure the customer is happy."

On a scale of 1-10, how well do you handle customer complaints?

"Although I have not had experience in customer service conflict situations, I am confident in the fact that you offer strong training opportunities on this topic. I understand the non-verbal cues that people give and would also apply the type of treatment that I appreciate as a customer. I would rate my current skill level in dispute management a 7/10."

Maybe you feel that you are as good as can be when it comes to dispute resolution, or perhaps you have room for growth. This question could be a tricky one as nobody is always 100% perfect in situations involving conflict. Answer to the best of your ability and back your reply by speaking about any formal training you may have received when it comes to complaints and dispute resolution.

"I put a heavy focus on listening and problem solving when it comes to my customers, as well as in my personal life. Because I strive for complete understanding in times of conflict, I will rate myself as a 9/10. My skills are solid."

"When it comes to customer disputes, I have a great deal of formal training spanning the past seven years. I would rate myself as a 9/10 as there is still room for improvement, but my skills are strong enough that I could effectively train others on this topic."

"I would give myself a 7/10 as I have some experience with customer complaints. I work well in a team, and I also try to be a problem-solver. For example, if a customer complained that the wait time was too long, I would try to call for help if I were too busy. If a wrong order, for example, was given to a customer I would say we can either replace the items or offer you a refund."

How do you deal with customer rejection?

"I know not to take it personally when a person doesn't want to purchase my product or service. There are many reasons why they could be saying no. Maybe the item is out of their price range, or maybe they are having a bad day and don't feel like interacting. Onto the next sales opportunity, I say!"

Being rejected by a customer can be hurtful and frustrating. The interviewer wants to know that you have the maturity, professionalism, and confidence to withstand someone saying no to you. Explain that you realize not everyone will be super friendly, warm, and buy from you right away. And that is okay! Display your maturity level and ability to let situations like this go rather than dwell on them.

"I would say that I don't take it personally if someone doesn't want to make a purchase. Maybe the item is out of their price range. Perhaps the item isn't in stock. In that case, I try to learn more about the store's inventory so I can suggest other options. But I think it's important not to take things personally if they aren't able to find what they are looking for."

How would you define good customer service?

"I agree with the statement on the company website that good customer service exceeds the customer's expectations in both quality of service and the speed that the service is delivered. Recently, I had a customer who was unhappy and was trying to get a refund. I wanted to make sure that they left our store happy with the resolution I provided. So, I made sure that the customer's concern was taken care of quickly. I apologized to them for their dissatisfaction and gave them a small gift certificate in return for the bad experience."

When possible, research the company's values online, especially in the areas where customer service and customer experience are mentioned. In general, good customer service involves memorable experiences and the satisfactory resolution of a customer's issue. State your definition of customer service and give a brief example of a great outcome you have achieved through exceptional service.

Describe for me a time when you failed at customer service.

"At my last role, I was an usher at a local movie theatre, and a customer complained that the picture wasn't in the correct screen ratio for the previews. The movie had already started when they came to complain, so I apologized and rushed upstairs to the projector room to correct the issue. Later on, they complained to our corporate head office saying I should have done more. I agree; I should have stayed after the movie ended and apologized again to the patron. If they were still unhappy, I could have offered them free tickets to their next visit."

Most retail employees have had a situation in which a customer interaction did not go as planned. Try to think of a problem that isn't too severe or the consequences weren't vast. Outline the issue, describe the action that you took, and discuss what you learned.

"I was showing a customer where a product was when another customer asked me a question. I assumed they were together so I answered the question incorrectly. She told me I didn't help her at the checkout counter. I apologized but she was still displeased about the situation. I try to be better now about helping multiple people at once."

How are your customer service skills?

"Although I am new to my career and do not have any solid customer service training, I am very in tune with the needs of others. I can listen carefully and approach problem-solving based on the information provided to me. Being a naturally friendly person, I can make quick connections with others."

The interviewer would like to know that you understand the importance of fabulous customer service skills when working in the retail industry. Use a few unique words or phrases that will make you a stand-out candidate for this customer-service based role. Some descriptive words may include: - Attentive - Understanding - Problem-solving focused - Approachable - Friendly - Honest - Communicative

"My customer service skills are well-honed as I have had a lot of training in the past. My skills are honest, attentive and geared to problem-solving."

"My customer service skills are first-class! I love to connect my customers' needs to the product or service that will best suit them. It's important to me that every customer leave the store with something that will make their life easier and happier."

"I would say I'm someone who likes to learn about the products in the store I'm working in. I feel more confident when I'm able to answer a customer's questions and help them find what it is they are looking for. I think I have good problem-solving skills as well. For example, if a customer can't find what they need I try to come up with other suggestions for them."

A co-worker is rude to customers, what would you do?

"There is no reason to be rude to a customer. If I saw a co-worker being rude, and if it was appropriate, I would jump and let my co-worker remove themselves from the situation. If the customer were upset, I would apologize on my co-workers' behalf and do everything in my power to repair the situation."

The interviewer would like to know how you would react if you saw one of your teammates mistreating a customer. How you answer will tell the interviewer a lot about your personality, problem-solving skills, customer service skills, and ability to handle conflict in the workplace.

"If I saw a co-worker being rude to a customer, I would approach them and make up an excuse to take over the situation. For instance, I recently saw a teammate losing her patience with a customer. I told her that the manager needed her in the stock room, and then I took over the customer issue. This approach removed her from the situation without being confrontational in front of the customer. Later, we brainstormed ways that she could have handled the situation more professionally."

"I have terminated staff in the past for being rude to customers. This behavior is something that I do not tolerate. I believe there are many passionate and dedicated people out there with a true interest in being a positive representation of the company. There is no reason to keep negative people on the team."

"There is no reason to be rude to a customer-I would approach them and make up an excuse to take over the situation-if the customer was upset, I would apologize and do everything in my power to rectify the situation-talk to the co-worker, to advice that maybe he/she should be more professional."

"If I saw a co-worker being rude, and if it was appropriate, I would jump and let my co-worker remove themselves from the situation. If the customer were upset, I would apologize on my co-workers' behalf and do everything in my power to repair the situation."

How often are you late for your responsibilities, such as school or work?

"I have been late to school a couple of times, but generally due to a snow storm or city transit running behind. In those instances, I am sure to let someone know my whereabouts and ETA. I am on time, if not early, 99% of the time!"

The interviewer would like to gauge how important being on time is, to you. Your answer should be that you are NEVER late! But we do know that, truthfully, some of us fall behind from time to time. Let the interviewer know that you are known for being responsible, and reliable. Express that; if you were to be late, you would handle the situation with the utmost professionalism.

"Timeliness is important to me, and I do everything in my power to always be 10 minutes early for my shifts. My previous employer will attest to the fact that I am very punctual."

"I ask my team members to be about 5-10 minutes early every day for work, and I hold myself to that same standard. Being late is not an option for me and, should extenuating circumstances occur, I will let the appropriate parties know my whereabouts."

"I would say that I'm a punctual and reliable person. In my previous job, HR employed me at a store that wasn't close to where I live. I had to take the bus which wasn't always reliable. I still showed up to the best of my ability. The store manager worked with me to employ me in a Goodwill closer to where I lived. Something like this won't be an issue as I live within walking distance."

Have you ever taken any courses or workshops related to customer service or sales?

"I am a lifelong learner and often go to the library and take out books about customer service and sales. Recently, I read a book by Malcolm Gladwell called 'Talking to Strangers,' and I learned a lot about sales. For example, I learned to push away false assumptions in my interactions and to open my thinking. This mindset helps me guide the customer towards a solution that they'll be satisfied with by asking better questions and spending more time getting to know them. This way, a customer conversation can transition into a mutually beneficial purchase."

People who take courses or workshops on their profession demonstrate a commitment to their work. This action indicates to the interviewer that you have a desire to succeed in your career. If you haven't taken any courses or workshops in customer service, sales, or retail success, you could mention books, magazines, or websites that you've read recently. Then, discuss what you have learned about customer service or sales. If you have taken related courses or training, mention these briefly and explain what you learned and how you have applied or plan to use these learnings in your retail work.

How would your references describe you?

"My references include my two top professors and my career advisor. All three of these references have recently commented on the fact that I am self-driven, motivated to achieve and, honest. I agree that these are my top traits when it comes to my personality and character."

You have likely given the interviewer a list of references already; however, if you have not, be sure to bring a list with you to your interview. You should provide the names of at least two people who can give you recommendations, preferably individuals to whom you have reported. If you do not have any work experience, you can also refer to professors, high-school teachers, a pastor, a mentor, or even the parent of a friend who may know you well and can provide a character reference. If you have volunteer work, you can point towards that experience as well. Some ways that your references may describe you:- High-integrity - Accountable - Reliable - Punctual - Accepting feedback - Confident - Well-educated - Honest - Results-driven

"In my references list, I have included my three most recent managers. I believe they would all describe me as highly-driven, commission motivated, and willing to help. I put a lot of effort into teamwork, ensuring that my teammates feel supported while we work together to achieve a common goal."

"My references would describe me as entirely reliable, results-driven, and focused on company goals. I have some wonderful references who will attest to my dedicated personality and character in the workplace."

"My references would say that I'm hard-working and that I'm willing to put the company first. For example, if for some reason a co-worker was unable to make it I wouldn't mind filling in for the person when I was asked to do so. I also liked helping my co-workers and was someone they could rely on while learning the job or if they just needed help."

What is your favorite product or service, from our store?

"I recently discovered your store while shopping with a friend and picked up product A, B, and C. I love them all! I appreciate that each item is handmade and handpainted, from local artists. Which is your favorite product?"

The interviewer would like to know that you have familiarized yourself with the offerings of their store. Before your interview, you should visit the store, make a purchase, and also run through their online e-commerce experience if they have one. Comb through their social media accounts, as well. Choose one product or service that jumped out at you, and discuss a few reasons why it is your favorite. Show enthusiasm throughout your answer and, if you want to take your reply a step further, you can also ask the interviewer what their favorite product or service is.

"My favorite product from your store is product ABC. It's a unique concept, and the design is very sleek. I have had mine for about six months and recently gifted one to my best friend. I am very enthusiastic about your products and look forward to bringing that enthusiasm to my work here."

"I am thrilled with all of the services this store offers. The positive customer experiences that I have personally had are what led me to apply here. It is obvious that the company has a robust staff training program. I would say that my favorite experience was back in June when your rep, Candice, walked me through your services. She went over and above her job for me, was passionate about her work, and genuinely wanted to help. That experience has remained with me for some time!"

What do you know about our store?

"I have visited your store a few times and liked your products, especially product ABC. From my experience as a customer, it's clear that the employees are well-trained. My experiences have always been friendly and informative. Your products are well made and something that I can stand behind and sell with enthusiasm."

The interviewer is interested in knowing how much effort you have put into getting to know their company before attending your interview. Visit their social media platforms, website, and physical store if possible. Gather information regarding how long the company has been in business, how many people they employ, their customer demographic, and perhaps their sales numbers, if that information is public. You can also discuss their advertising or workplace culture. Be sure to bring your answer back to the reasons why you applied. Discuss what it is about their company that compelled you to apply.

"I know that your store has been a staple in this community for the past fifteen years. You have a few locations across the state, and - what I like most is that you spend a lot of time and funds giving back to local charities. This community involvement is one of the reasons I applied here."

"I have worked for a competing business for some time and have studied your company's products as a result of that competition. Your store knows how to attract a significant and loyal customer base, which I appreciate. I have read many online reviews stating that Company ABC is one of the top places in this city for a retail career. I cannot wait to learn more!"

"I like meeting different personalities. I don't know a lot of people so it's nice to be able to work a job like this where I'm able to interact with others. I feel retail has helped improve my communication skills."

What is your best personal trait?

"I am fond of a few of my personality traits; however, my top trait would be my exuberant spirit. I have a lot of contagious energy, which I bring to the workplace. My friends and family often mention that they appreciate my brand of excitement for life!"

Personal traits differ a bit from your workplace traits. If you have never taken a personality test, it's a great idea to do a free one like the one on www.16personalities.com. A tool like this will generate some fresh thoughts for you on the personality traits that you may bring. Some personality descriptive words are:- Amiable - Considerate - Diligent - Exuberant - Generous - Persistent - Resourceful - Sensible

"I believe that my best personality trait is the fact that I am a sensible person. I can think clearly and see all sides in a situation. This trait helps me a great deal when it comes to customer dispute resolution."

"I would best describe my personality as amiable. I am a friendly person, and this trait lends itself well in a customer-service focused environment such as this one. I am a pleasant person to work with, and cordial at all times."

If hired into this role, how will you support our anti-discrimination policies?

"I plan to support your anti-discrimination policies in a variety of ways. I promise to quickly identify and expose any instances of harassment or discrimination in the workplace. I will genuinely embrace everyone in the organization and treat everyone with the utmost respect. I will show cultural understanding and help my co-workers to build their competency and understanding of others. I also plan to support your anti-discrimination policies by continually educating myself on emerging inclusion programs and practices."

An anti-discrimination policy is a policy put into place by a company to protects its employees from discrimination based on multiple factors. A robust anti-discrimination policy will cover various characteristics such as age, gender identity, race, ethnicity, nationality, religion, medical history, physical abilities, sexual orientation, and more. An anti-discrimination policy should also protect employees from various forms of harassment, including sexual harassment. The interviewer wants to see that you will openly and actively support their policies. Talk about the efforts that you plan to make, should you be hired.

Do you have experience with inventory and order management?

"The majority of my retail experience is in customer service since, at Company XYZ, the inventory counts, inventory management, and product orders were handled by the management team. However, I am very good at keeping good records and am highly ssystematic when it comes to organizing data and product. For example, at my last job, I would enter our customers' information accurately and in full. This way, when they returned for another visit, we had information on their past purchases which made it much easier for myself and the other sales associates to upsell."

If you have experience with inventory counts, inventory management, or ordering products in a retail environment, answer with examples of the work you have done. Be sure to include helpful numbers and positive achievements. If you don't have this experience, start by mentioning your primary competencies such as organization and attention to detail. Then, you can discuss tasks or achievements that utilize these important skills.

Tell me about your experience working in retail.

"I am new to the retail industry but have researched a great deal in regards to customer service and sales. I am currently reading 'Brilliant Selling: What the Best Salespeople Know, Do, and Say' by Tom Bird and Jeremy Cassell. I feel that this book, and my other research, will ensure that I have a strong start with your company."

The interviewer would like for you to bring your experience to life for them. Take a few minutes to walk the interviewer through your overall experience, being sure to highlight any significant wins, your most substantial sales, or other accomplishments that will make you a stand-out candidate. There is no need for you to go more than ten years into your work history unless the experience applies to the role for which you are interviewing.

"I have five years' experience working in retail. Starting with Company ABC, I was a commissioned sales rep, always landing in the Top 3 for weekly sales numbers. For the past three years, I have worked with Company XYZ as an assistant manager. I have seen great success here; however, I am now ready to jump into a full-time store management position."

"My experience in retail spans over ten years. Starting as a floor salesperson, I have worked my way into a Management role, and am now ready to explore District and Regional Management opportunities, such as yours. Over the years I have taken a great deal of training including courses in negotiations, dispute resolution, loss prevention, and recruitment and selection. I am a top sales performer in every role that I take on, and currently, hold the #1 spot in my company for sales performance. I look forward to bringing these same results to your organization."

"I am new to the retail industry, but all previous experience work are customer-facing roles, also including payment taking/cash handling/sales promoting tasks thatwill ensure that I have a strong start with your company."

"I have experience that includes payment taking and cash handling. As well as sales promoting tasks that will ensure that I have a strong start with your company."

What do you like least about working in retail?

"I think that the part about retail that I would enjoy the least is dealing with a customer dispute. I know that with some training, I will be great with this kind of the task. However, right now, the thought is a bit intimidating because I am so new to my career. I am confident in my ability to pick this up quickly, though."

The interviewer would like to know the areas of retail employment that do not interest you so much. When giving your reply, avoid complaining about parts of the job; instead, discuss what you do to make the best of an unpleasant situation. You also do not want to seem nit-picky or like a complainer who plays the 'woe is me' card. Choose an example that is relatable yet not too serious that it becomes a deal-breaker for hiring you.

"In retail, as you know, a lot of personalities come through the store in a day. I do not particularly enjoy rude customers who speak down to me because I am a sales rep. I genuinely want to help my customers! When I do have a rude customer, I continue being my nice and helpful self. They usually come around."

"What I like least about being a manager in retail is the high turnover of staff. Not necessarily because people are quitting but because they leave to return to University or retail just isn't in their long-term career plans. To combat this a bit, this year, I have started screening my candidates better and choosing people that I know will stay for at least 1-2 years. My new interviewing methodology has been working quite well, and I have increased our employee retention rate by 35% this year."

"Dealing with a customer dispute and an angry customer. But I am sure I willbe trained to handle situations like this and a policy to follow. I also have previous experiences to use."

What do you like most about working in retail?

"I think what I will like most about working in retail is the fact that I will be able to work with all of these beautiful products and sell them to other people! I am a huge fan of this store and what it stands for, and I look forward to introducing other people to these products. I would love to know - what is your favorite part of working here?"

Think about the factors that make you LOVE your job. The interviewer would like to know what keeps your fire lit, even on the toughest days. Your reply should be happy, confident, and enthusiastic. You can also ask the interviewer this question in return! Asking them about their favorite part of this job might start a great conversation that gives you further insight into the role and the workplace culture.

"There are many things I appreciate about working in retail; however, my number one pick would be the fact that I get to meet new and interesting people every day. I am a social person, so working with the general public is very fulfilling for me."

"I enjoy leading a team and training new employees on customer service values, upselling, and negotiations. Teaching comes naturally to me, and there are so many opportunities to do so, in a retail environment."

"I like being able to work with several different personalities. I like being able to talk to people and improve my communication skills. I feel like retail is a good environment for someone shy to improve their communication skills as the interactions are often short and to the point. I also just like being able to help people and be of some value to them."

The credit card machine is broken. What do you say to the customers?

"I am sure that you have the policy to follow for a situation like that. My first instinct would be to let the customer know that we value their business and if they were willing to take out cash to pay for their purchase, we would give them a small discount to offset the bank fees and inconvenience."

This question is situational-based, and the interviewer is looking to see if you have the ability to problem-solve, even in high-pressure situations. Show that you can troubleshoot while remaining helpful to others.

"If we had a broken credit card machine, I would first try to restart the system. A reboot will usually fix a point of sale quickly. If that did not work, I would call the company to see what they could do on their end. In the meantime, I would give customers options on how to pay, or ask to put their purchase on hold until the situation was worked out."

"The last thing we would want, in a situation like this, is for customers to walk out of the store without a purchase, because of the credit card machine. If possible, and in alignment with store policy, I would use the manual credit-card imprinter, making a carbon copy of the credit card and later submitting it to the bank. I would give options for the closest cash machine, and I would suggest putting items on hold with the customers' cell number so that I could call them the moment the machine was back up and running."

"I am sure that you have the policy to follow for a situation like that, will be trained for that.Based on previous experience, I would first try to restart the system,apologize, and advise other payment ways-cash-nearest ATM orput the product on hold-instead of walking out without a purchase."

You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

"It's important to me that I have reliable coworkers so this type of situation would not happen frequently. If this were to happen, I would be sure to stay at the store until they showed up. It's important to be a team player."

The interviewer would like to know that you have no trouble when it comes to filling in, working overtime, or staying a bit late when unforeseen circumstances arise. Give an example of a time when you were a team player, offering assistance if your replacement does not show up for their shift.

"If my replacement did not show up for their shift, I would try to reach them and then find someone else who could take the shift on short notice. I am certainly willing to pull a double in extreme circumstances. Whatever is best for the company is the decision that I will make."

"Circumstances happen, people are late, or even an emergency may occur. As a retail manager, I am always prepared to step up and take an extra shift or offer up overtime hours to another teammate. You have to be able to roll with the punches in this industry."

"Things happen; people could be late or an emergency.I would be sure to stay at the store until they showed up. It's important to be a team player. I would be happy with taking on the extra work."

"I would reasonably speaking stay later and put the company first. In extreme cases, I would be willing to work a double shift if I needed to. As long as my work responsibilities didn't overlap with my classes I would be glad to help."

Describe a situation when you received a negative customer reaction. How did you react?

"There was a time that I had to refuse a customer's unreasonable return request due to company policy. To appease the customer, I empathized with their situation and communicated a willingness to help them find an alternative. In the end, the customer agreed to a small store credit rather than a full refund."

The interviewer wants to know that you would continue to work hard to find a solution, despite receiving an adverse customer reaction. Everybody faces bad days and negative customer experiences. What is most important is the way you react to the problem. For this question, give a detailed story-based response outlining a real-life scenario that you have encountered while working in retail. If you are new to your career, you can give a hypothetical example outlining how you plan to react in this situation.

"If products were out of stock I would try to come up with solutions for customers, so they found something similar to their first choice. It was common for people to want pink balloons for example. I would remember what pink balloons we had so even if the larger mylar weren't in stock the smaller mylar, less expensive would perhaps work."

Describe a time when you had to sacrifice quality to complete a job.

"I do not think that quality needs to be sacrificed to complete a job. Likely, if this situation were to occur, it would mean that I did not apply my time well enough. I am firm in my time management skills. All of my school assignments have been on time, if not early, and I plan my days very well."

This query is a bit of a trick question because your answer should be that you would never sacrifice your work's quality! To answer this question, discuss when you were under a tight deadline and at risk of not completing a job on time. Talk about how you contributed to get the job done, without quality suffering. Perhaps you put in overtime hours, worked off the clock, or enlisted a co-worker to help you out.

"I would never sacrifice quality to get a job done on time. Last week, our store was at risk of not completing the inventory counts on time for head office. To get this task done, I chose to stay late and off the clock for a couple of hours. My boss was very appreciative of the sacrifice that I made to hit our inventory deadline. He even let me leave early that Friday to enjoy a half-day off."

"I have been asked to perform quick turnarounds when it comes to the store's merchandise, for instance, or on days when I need to receive new stock. In these situations, I will work very fast but will enlist someone to help me to ensure the work is still solid. I would never put out a product that I wasn't proud to represent."

If a customer demands to speak to a manager, what do you do?

"I make to take my dispute resolution training and do everything on my level before escalating an issue to a manager. I'd apologize to the customer if they were not satisfied and ask if we could come to a resolution at the associate level. My managers' time is important so I would only escalate if it were truly the only option remaining."

This situation could happen to anyone, and it doesn't necessarily mean that you've done something wrong. However, your manager's time shouldn't be spent on petty concerns, which is why most retail associates receive training in dispute resolution. Talk to the interviewer about the action you would take in this scenario. If you have training in dispute resolution, this question is a great time to mention your training.

"I like to be respectful of everyone's time. I would like to be able to resolve small disputes and be mindful of the manager's time. I feel as though I lack experience in dispute resolution. So would need proper training in this area."

Describe a time when you disliked company rules in your last job.

"If I were to dislike a company rule, but it wasn't hurting anyone, I would choose to leave the situation alone. I am new to my career and know that there is always a bigger picture present. Rules are in place for a reason, and I would respect that."

The interviewer would like to know how you handle a situation when you do not agree, or are uncomfortable with the rules or expectations on the job. Be sure to show that you are a team player, but will stand up for yourself if asked to do something that is unethical. If you do not agree with a rule because you don't want to play along, that is a different story. Show the interviewer that you have the maturity and wherewithal to understand you will not always agree with your boss, but you will still professionally do your job.

"My last company changed our return policy quite dramatically, and I did not agree with the changes because they did not emulate the great customer service for which we had become known. The changes were from the corporate head office and, having been there for three months; I didn't feel empowered to say anything. I followed the new rules, explained the new policies to my customers, and continued to be a reliable employee for my duration of employment."

"Disagreeing with the rules will happen from time to time, and I would only interject if the new policy or rule were hurting my staff. A couple of years ago, the company I worked for, tried to enforce mandatory overtime. This new policy disregarded many of our carefully crafted human resource policies. At that time, I did stand up for my team and asked for change. With that said, I remained professional and respectful throughout the entire situation. You can disagree but remain respectful."

What would you do if a coworker asked you to help them steal?

"I once had a classmate ask to copy my work for a paper I had turned in the year before. I was disappointed in that person's behavior and the fact that they felt I would agree with helping them cheat. I declined to give this information to them. Instead, I encouraged my classmate to believe in their abilities and not sell themselves short on the assignment. If a co-worker wanted my help with being dishonest, I would challenge them to be a better version of themselves. If the situation were severe, I would let my boss know."

The interviewer would like to know that they can trust you and that you'd respond with integrity if you were asked to steal. Theft can include the theft of products, sharing trade secrets, taking customer information, or falsifying timecards. Talk to the interviewer about the steps you would take if asked to assist in a dishonest activity. If you have encountered this situation in the past, this question presents a good opportunity to give a brief story-based example.

"If a coworker asked me to help them steal, I would decline and would report the situation to my supervisor as fast as possible. The effects that theft has on a business can be devastating, and I would never want to be a part of that."

"I had a coworker ask me to falsify their timesheet and include overtime hours they did not work. As the store manager, I took note of the situation and reported it to our HR department. As a manager in retail, an industry that sees a high amount of theft and loss, I feel a personal responsibility to protect my company from dishonest employees and their damaging behavior."

Have you ever broken company rules to make a customer happy?

"I have been trained to know that rules and policy are there for a reason. If I were not sure what to do or were asked to break or bend a rule, I would refer to my employee manual or ask a manager to assist."

Breaking the rules, and bending them, CAN be different from each other. Often, retail organizations are okay with you bending the rules to keep a customer happy. You need to know your audience, though! If the company is very stringent regarding its policies and procedures, then approach this question with caution. If the organization is well known for being flexible, you can indeed be more flexible with your answer.

"There was a customer who had only received part of his order because of a miscommunication with a co-worker of mine. I had to explain the situation to my manager and try to smooth over the situation as the customer felt they were being blamed. I added some free high-float to his order to make sure his balloons didn't deflate too quickly like the ones that were left behind."

Retail Interview Questions

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1. Why would you like to work at our store?
2. Tell me about one of your goals. How are you working towards it?
3. Why do you want to get into retail?
4. How do you expect to make a difference at our store?
5. Are you a people person?
6. On a scale of 1-10, how well do you handle customer complaints?
7. How do you deal with customer rejection?
8. How would you define good customer service?
9. Describe for me a time when you failed at customer service.
10. How are your customer service skills?
11. A co-worker is rude to customers, what would you do?
12. How often are you late for your responsibilities, such as school or work?
13. Have you ever taken any courses or workshops related to customer service or sales?
14. How would your references describe you?
15. What is your favorite product or service, from our store?
16. What do you know about our store?
17. What is your best personal trait?
18. If hired into this role, how will you support our anti-discrimination policies?
19. Do you have experience with inventory and order management?
20. Tell me about your experience working in retail.
21. What do you like least about working in retail?
22. What do you like most about working in retail?
23. The credit card machine is broken. What do you say to the customers?
24. You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
25. Describe a situation when you received a negative customer reaction. How did you react?
26. Describe a time when you had to sacrifice quality to complete a job.
27. If a customer demands to speak to a manager, what do you do?
28. Describe a time when you disliked company rules in your last job.
29. What would you do if a coworker asked you to help them steal?
30. Have you ever broken company rules to make a customer happy?

Retail Interview Questions

1. Why would you like to work at our store?

2. Tell me about one of your goals. How are you working towards it?

3. Why do you want to get into retail?

4. How do you expect to make a difference at our store?

5. Are you a people person?

6. On a scale of 1-10, how well do you handle customer complaints?

7. How do you deal with customer rejection?

8. How would you define good customer service?

9. Describe for me a time when you failed at customer service.

10. How are your customer service skills?

11. A co-worker is rude to customers, what would you do?

12. How often are you late for your responsibilities, such as school or work?

13. Have you ever taken any courses or workshops related to customer service or sales?

14. How would your references describe you?

15. What is your favorite product or service, from our store?

16. What do you know about our store?

17. What is your best personal trait?

18. If hired into this role, how will you support our anti-discrimination policies?

19. Do you have experience with inventory and order management?

20. Tell me about your experience working in retail.

21. What do you like least about working in retail?

22. What do you like most about working in retail?

23. The credit card machine is broken. What do you say to the customers?

24. You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

25. Describe a situation when you received a negative customer reaction. How did you react?

26. Describe a time when you had to sacrifice quality to complete a job.

27. If a customer demands to speak to a manager, what do you do?

28. Describe a time when you disliked company rules in your last job.

29. What would you do if a coworker asked you to help them steal?

30. Have you ever broken company rules to make a customer happy?