Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the building.
"One day, when I was talking with a rental agency, they mentioned that they were seeing an increase in out-of-town inquiries. So I organized an event to bring these prospective tenants together. I observed them very closely and identified what they had in common and who got along with each other. I also found out what they liked and disliked about the building. Essentially, I conducted a very cost-effective focus group and found out what kind of demographic our building appeals to the most. I used that experience to inform our marketing efforts going forward, and that helped reduce our vacancy rates and improved the quality of our tenants."
Interviewers love to hear how innovative and independent you have been in your past positions to further the success of the company. Think about something you implemented or a new opportunity you pursued that was well received. Tell the interviewer what you decided to do, what steps you took to get it done, and be sure to mention how well it was received after it was done!
"One day, when I was talking with a rental agency, they mentioned that they were seeing an increase in out-of-town inquiries. So, I organized an event to bring these prospective tenants together. I observed them very closely and identified what they had in common and who got along with each other. I also found out what they liked and disliked about the building. Essentially, I conducted a very cost-effective focus group and found out what kind of demographic our building appeals to the most. I used that experience to inform our marketing efforts going forward, and that helped reduce our vacancy rates and improved the quality of our tenants."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In talking to the residents I found that most people were afraid to speak out in the monthly resident counsels. I set up a comment box where they could make suggestions or address concerns anonymously.
Stephanie's Feedback
This is an excellent specific example. What was the outcome of this new initiative? How did it improve your operations or the quality of experience for the clients?
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