Interviewers have a fear of hiring a manager who is going to come in and change everything right away. They want to hear that you will improve their company without completely rocking the boat. Tell the interviewer that you would begin by simply observing until you gained a good understanding of how the company operates, what is currently working well, and what is not working so well. Next, share that you would make any urgent changes that you identify right away, and you would wait until you had a solid understanding of the company needs before making any additional changes.

"The first thing I need to accomplish as a manager is understanding how the company works. I need to observe the way things are set up, listen to employees who know the processes, and get a feel for day-to-day operations. Once I understand that, I need to learn the needs of the company: are we attracting the right tenants? Are we attracting enough of them? Then I'd develop a plan to make the right improvements, with an eye for continuous and incremental improvements."