How do you perform when others need your guidance in a building crisis?
Communicate to the interviewer that you always have a calm, professional demeanor! The interviewer needs to hear that crisis situations do not get the best of you. Share that you understand your role during a crisis involves providing professional expertise with a positive attitude. Be sure to mention that you do not allow urgent situations to get the best of you, and you understand these situations are a great opportunity for you to share wisdom and expertise with others who need your guidance.
"Even in times of crisis, I remain calm and professional and do my best to come up with a quick solution. I am very good at thinking on my feet, listening to and empathizing with people's needs, and taking matters into my own hands to resolve a situation in the best possible way. I plan to always have a list of maintenance workers on hand, should any properties require emergency maintenance and to develop crisis plans for each property that I manage to ensure all of my bases are covered. Should a crisis arise, I will be well prepared."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I stay calm and follow procedures that are in place. I always like to have a list in place of who I can call to address any crisis.
Stephanie's Feedback
Good response--I'm glad you highlighted the importance of staying calm!
