"Technical problems occur from time to time, so if this were to happen, I would first see if it was just my computer that was not working or if all office computers were down. If a patient needed assistance and all computers were down, I would let them know we were having a technical issue, and I would either take hand notes or let them know I would be back with them shortly. I would quickly troubleshoot basic possibilities like making sure cords were plugged in and the power source was on. If I could not quickly assess the problem, I would call IT immediately so they were notified of the situation and could begin assisting."
