NHS Ward Clerk Mock Interview
Practice 30 NHS Ward Clerk interview questions covering patient records, clinical systems, and healthcare administration.
Question 11 of 30
How do you effectively communicate with staff and patients?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"I first listen when others are talking and focus on the verbal message and body language to help me understand how they feel. When responding, I speak with clarity and concision to help the other person better receive and understand what I'm saying. When communicating, I maintain a respectful and friendly tone and am empathetic and compassionate in my conversations. I also ensure I'm using the right communication medium for the conversation. For example, if I have a concern or issue to discuss with my manager, I choose a face-to-face meeting versus sending a text or email so that the tone and message are not lost in the text. Lastly, I keep an open mind when it comes to receiving feedback, as this helps keep lines of communication open, and this approach allows for improvements to be made when necessary."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
As a ward clerk at the NHS, you must possess strong communication skills to be effective in your role. Because you're working with patients and other staff each day, you must be able to actively listen, clearly communicate messages via phone, face-to-face, and email, and demonstrate compassion and empathy in your interactions while maintaining a friendly and respectful demeanour. Discuss the skills you possess and how you use them to be successful in the workplace.
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