"I welcome the patient to the office by smiling and greeting them by name if I know it. I confirm who they are in the office to see and have them sign in on the clipboard. I then go to the computer scheduling screen and click the check-in button so the nurse knows they are there. I print all their personal information and hand them the printout along with whatever forms need to be updated, so they can review the information and let me know what corrections need to be made. We do this so that we aren't shouting their name, address, birthday, phone number, etc. in front of the office to give the patient a little more privacy. I also verify their healthcare information and ensure everything is up to date in our system before they are seen by the provider. If it's a new patient, we may require a photo ID or other new patient documents, so I will also take care of those tasks. If a patient has waited for more than 15 minutes, I follow up to make sure the nurse knows they are on-site and communicate any delays we may have to the patients."
