Tell me about a time you made a mistake in the workplace.

"A few weeks ago, I sent a request for information to another ward and received the information back on the wrong patient. Before jumping to conclusions, I reviewed the original document I faxed and realized that I had made an error and requested the information on the wrong patient. I immediately called that ward and explained my mistake, apologized for the mixup, and told them I had shredded the information as soon as I realized the mistake. I created a new request, triple-checked the patient's name and date of birth, and sent a new request for information. It's a fast-paced environment, but it's important to slow down and double-check for accuracy when doing these tasks."