What are two ways you demonstrate etiquette when answering a phone in the workplace?
Ward clerks in some settings may be required to be on the phone frequently, so you must be knowledgeable in phone etiquette. Whether you are speaking with a patient, consultant, GP, ward clerk, other coordinators, or member of the public, it's important to demonstrate that you're able to be professional and polite, providing excellent customer service at all times. Demonstrate your ability by giving two specific examples of how you display phone etiquette in the workplace and include details that highlight your personality.
"On any given day, I probably field about 50 phone calls, so phone etiquette is a strong skill I possess. One example of professional etiquette I use frequently is to smile when I answer the phone because it makes me sound more pleasant. I never answer the line and immediately place someone on hold, but if I am juggling multiple lines and need to do so, I let the person know I'm going to place them on a brief hold, and I get back to that line as quickly as possible, then apologize for their wait. Additionally, if someone calls in the wrong line, I'm helpful and transfer them to the appropriate place so they can get the assistance they need."
