Ward clerks in some settings may be required to be on the phone frequently, so you must be knowledgeable in phone etiquette. Whether you are speaking with a patient, consultant, GP, ward clerk, other coordinators, or member of the public, it's important to demonstrate that you're able to be professional and polite, providing excellent customer service at all times. Demonstrate your ability by giving two specific examples of how you display phone etiquette in the workplace and include details that highlight your personality.
