NHS Ward Clerk Mock Interview
Practice 30 NHS Ward Clerk interview questions covering patient records, clinical systems, and healthcare administration.
Question 19 of 30
Tell me about a problem or challenge you recently experienced in the workplace. How did you solve it?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Critical thinking and problem-solving skills are essential when working for the NHS. When responding, give an overview of the problem or challenge you faced and explain how you found a resolution. This could be how you solved the problem or the steps you took to report or escalate it to the appropriate person. Maintain a positive tone in your response and avoid complaining or speaking negatively about your current or former employers and colleagues.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"In my previous role, I was responsible for running several reports for the ward. We were transitioning from paper to electronic platforms during one period, and I ran a report to audit the data periodically. I found that our admission and discharge report was not pulling data correctly, and I needed to identify the problem quickly. Since it was a new process, I didn't have any colleagues to consult, so I broke the report down into smaller chunks of data. This allowed me to reconcile the information quicker because I could scan each column to see what was not aligning. By manually adding up the information, I discovered that one column contained an incorrect sum formula. I adjusted this formula, the report began running correctly, and the problem was resolved. When faced with a problem like this, I self-help as much as possible, and if I'm still struggling, I ask a colleague for support or research possible solutions online."
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