"From my years of experience, I know that many patients are nervous, anxious, or scared when they are under the care of others. As a new NHS team leader, promoting great service will always be a priority. I believe that providing a great patient experience comes down to doing the little things, like asking someone if they're comfortable or taking the time to listen to them. I would promote quarterly service training for my team on a variety of topics and recognize team members for their great service."

While many aspects of the patient experience are out of your control, you will be able to promote service excellence among your team in this role. To impress your interviewer, consider discussing training staff to have a compassionate bedside manner, being responsive to patients, promoting and allowing for follow-through, and being solid communicators.