AT NHS, our goal is to improve lives. As a team leader here, how will you advocate for the patients we care for?

"Patient advocacy is a core competency of healthcare and a great responsibility of an NHS team leader. In this role, a major part of my responsibility would be to ensure my team is well-trained and well-equipped to provide the best care and service to our patients possible. I would encourage my team to prioritize the care of the patient. Last, I know that any patient-centric issues with my team will come to me. This will include patient complaints, and I will always be a proponent for doing what is right for their care."

Consider how you will advocate for the patients under the care of your team and come to your interview prepared to talk about this. Aspects like patient education, document integrity, protecting patient rights, giving patients a voice or being a voice for patients, ensuring safety, and connecting patients to community resources are all great examples to speak to. Be sure to talk about how you plan to promote this line of thinking with your team as a team leader.