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Tell me about a time when you went above and beyond.

Answer examples and advice for how to answer this interview question for a Medical Assistant interview

How to Answer

Give an example that demonstrates your care for patients. Even though you work in a role that assists the rest of the staff in many capacities, there is always an opportunity to exceed expectations.When it comes to patient care, making the extra effort to help individuals feel more comfortable can make a huge difference.

Tell me about a time when you went above and beyond.
Answer example

"I had a patient who was anxious because of a recent diagnosis. After checking vitals, I took the time to talk with her. I noticed she liked a certain band because it was on her shirt, so we started talking about music. She began to feel more relaxed and smile."

View user-submitted Answers

Tell me about a time when you went above and beyond.
During my practicum for medical imaging registrations, a patient brought to my attention that another patient in a bed was cold. I very promptly got a warm blanket, and spread the blanket over them and told them that I was putting on anther blanket on them.
Sure! if I have enough time to spare (and I usually make time), I get whatever will make an individual feel more comfortable if it's something they specifically ask for that I can assist with. And ask "is there anything else I can do for you?" before leaving.
I honestly always go above and beyond for any project, I love to be the one who stands out the most when working on something. A time on my externship I was asked to make a project, something that would help our patients out in the room while waiting on doctors to come in,
I once helped a patient organize her photo album with pictures of her deceased son.
It was a group project. And I never went above or beyond the requirements for a project before.
I would consider everyday a chance to go over and beyond. You always want to mark sure you work at your fullest potential. So being able to complete your daily tasked all the while maintains a positive attitude is considered to be going over and beyond.
I don't have an example but, I would help out other people if they needed it and would work for them if they had to leave early or come in late for emergencies.
I was about to clock out when a came in and needed a prior authorization because the insurance wouldn't approve without staff member assistance.
When my son was in 9th grade we started to prepare him for college by coming up with a plan.We prepared him for his SAT test so that he will score high enough to get in the school of his choice, sent numorous application to colleges we visited different campuses. At the end the result was he was accepted at the school of his choice.
According to the project.
Stopping by the hospital to see the patient and checking on them.
There was a patient who had prepped for a sigmoidoscopy and he was told that his appointment was cancelled. I informed one of the doctors and he was able to fit him into his schedule.
A time the doctor was running late we had a new patient for suboxome and I stay until 7:00 pm, 3 over my time so that this patient could start her treatments.
I spent all day trying to get a medication covered for a patient who thought she could potentially be having a miscarriage.
In my last job I always went above and beyond my job requirement. If Dr decided last minute to work late, I stayed. If the boss needed me to make personal arrangements for himself, his wife, his daughter or any house hold things that needed to be organized or booked I always did no questions asked.
Answering phone calls and bring patients back to the rooms.
A pt. Needed a wheel chair, the one they had was completely delapitated, I called numerous supply companies, nonprofitable organizations and was able to aquire him a wheelchair.
Company needed someone for fit testing. I explained I was able to fit testing. So instead of sending the employees off site for testing I step in to help. Scheduled coordinated all fit testing for the site annually.
I go above and beyond when I managed to work quickly and efficiently and keeping my work area nice and clean in my previous job.

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