Medical Assistant Interview Questions and Answers
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If a patient complains that they didn't receive the proper care, how do you react?
User Submitted Interview Answers
Ask them how we I improve to ensure that they receive the proper care next time.
I would ask them what did I do wrong, and how could I improve to take better care of them.
First of all I will apologize to them but I will make sure this will not happen again by repairing my mistake.
Apologize for the lack of proper care. Ask them what I could have done to ensure that they're experience was better and make it a point that for the next time their experience is better.
I will ask them why I didn't properly care for them and fix it.
Really let me know so we can accommodate the patient next time.
I would try to find out why the patient felt that they did not get the proper care. Apologize and assure that I will try to do better pertaining to their care.
Cheer and talk to the patient with smile and give best service.
I will apologize to them and ask what would they would like to see be better for their proper care.
I will listen to them, apologize and let them know that I will do much better.
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