"The most successful sale I had was actually not my highest commission sale, but was a sale to a particularly difficult customer. When I worked in homeowners insurance sales, a lot of my role was working in partnership with realtors and taking referrals to try and make sales. One realtor sent me a referral and told me initially that this customer was tough and was not happy with any of the coverage options they'd been given from other companies and agents so far. When I initially talked to the customer, they quickly wrote off our offers and said they thought all of our policies weren't a good fit. I continued to follow up with this customer though and spent a lot of time trying to understand what they wanted in a policy. By taking the time to really listen to their needs, I was able to find them a policy that worked for them. The customer actually worked with our company for many years and was really happy with their coverage. This sale was particularly successful for me because it helped me see the importance of building relationships with customers to make sales and showed me I had the ability to make sales no matter how difficult a customer might be. I love being able to make customers happy and this was something I felt really proud of early in my career."