"I am a frequent communicator in my work and this helps me a lot in maintaining good relationships with customers. I check in monthly with every customer to ask them if they have questions about their policies or if any issues have come up they want to discuss. For potential customers who haven't signed up for policies, I follow up until I get a firm no. I also try to vary the ways in which I communicate. Some customers prefer phone calls, some email, and I try to vary the ways in which I reach out to ensure I'm giving clients the chance to talk in their preferred method. I think the biggest way to maintain relationships with customers is by communicating and showing them you are there if they need you. This has helped me be successful in my career and is something I do in all my roles."