"In my first job in sales, I had a customer who didn't want to buy a policy from me because I was a new agent. They didn't think that someone as new as me to the industry really knew and understood their needs. The customer said they did not want to buy a policy from the company and was very direct in why. I decided to try again though, asking the customer if they would meet in person to discuss policies. The customer agreed and at our meeting, I brought a lot of information on the different policies we offered, different coverage, and what the best policies were for someone with the needs they discussed. By showing them my understanding and communicating, the customer was able to see my knowledge in the industry and purchased a policy. Using my communication skills, problem-solving, and adapting to the customer's needs I was able to meet my goal and make the sale for the customer."
