"I use a lot of different skills to ensure I'm always building relationships with customers and maintaining those relationships daily. I ensure every time I'm talking to customers that I'm communicating effectively. To me, effective communication isn't just about what I say, but also about listening. Giving customers a chance to tell me what they need and making sure I really empathize with any barriers they might have to get those needs met and trying to find solutions to make sure we match them with the right product. In my previous job actually, I spent at least an hour a day following up with customers and checking in about how their policies were doing for them. It was a way for me to make sure customers always knew I was available and really cared about them and the services provided."