"In sales, there are always times customers might be unhappy with you or the services being offered. One thing I think I do well is handling conflict or customer issues. I really try to give customers the space and time to discuss those complaints and tell them I understand those frustrations. I also make sure that when customers complain, I don't just listen, but find solutions. In my first job out of college, our company made some big changes to our policy pricing and coverage soon after I began. Of course, customers were unhappy and many were worried about how they were going to be able to afford auto insurance. I worked with each customer, spending an hour on the phone with them, to understand what areas of concern they had about the policy changes, whether it was the increased rate or changes in their coverage, and worked to find their new policies or ways to help them still get the coverage they need. It's an important part of being in sales and something I think I am able to do well in my role."
