Tell me about a time you had to go above and beyond the extra mile.
"I was just about to end my shift when I got a phone call from my supervisor that their car broke down. They were due to be coming on in an hour and were responsible for supervising a pre-scheduled inventory. So I drove to them, helped them push the car to a lot, and then drove them to work. They likely would've done the same for me."
"Recently we had several sick calls, and I'd already put in a long day. But, the person I was working with was also sick and underperforming, and there was now a two-hour gap between the end of my shift and the next shift that was coming on. So I voluntarily stayed on another three hours to ensure the transition went smoothly. I was just thinking ahead, as this could easily have a domino effect and hamper productivity for the whole week. So tagging an extra three hours on now seemed more worth it to me."
This question offers you an opportunity to truly showcase your work ethic. The work ethic of an ideal candidate is one whose standard is going the extra mile. So take advantage of this question to offer an example of going above and beyond that makes you look truly extraordinary. Think about all the desired qualities of a Work Coach and try to exemplify how you embrace all of those in your example.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In _______, one of the colleagues called in sick I started my shift at 6 am and was due to finish at 3 pm I was asked to work until 11 pm. I agreed to work the hours as I didn’t want the team to be strained for the day which would result in doing a lot of paperwork. Also, replenishment not done for tomorrow would make customers upset because they don’t receive the right service.
Jaymie's Feedback
Great example! It sounds like you are willing to go above and beyond to ensure the team is supported and customers are served.
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