DWP Work Coach Mock Interview
Practice 30 DWP Work Coach interview questions covering welfare support, claimant engagement, and public service values.
Question 22 of 30
Tell me about a time you had to go above and beyond the extra mile.
Entry Level
Experienced
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Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was just about to end my shift when I got a phone call from my supervisor that their car broke down. They were due to be coming on in an hour and were responsible for supervising a pre-scheduled inventory. So I drove to them, helped them push the car to a lot, and then drove them to work. They likely would've done the same for me."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Recently we had several sick calls, and I'd already put in a long day. But, the person I was working with was also sick and underperforming, and there was now a two-hour gap between the end of my shift and the next shift that was coming on. So I voluntarily stayed on another three hours to ensure the transition went smoothly. I was just thinking ahead, as this could easily have a domino effect and hamper productivity for the whole week. So tagging an extra three hours on now seemed more worth it to me."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question offers you an opportunity to truly showcase your work ethic. The work ethic of an ideal candidate is one whose standard is going the extra mile. So take advantage of this question to offer an example of going above and beyond that makes you look truly extraordinary. Think about all the desired qualities of a Work Coach and try to exemplify how you embrace all of those in your example.
Interview Coach
Jaymie
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Typically responds within 24 hours.
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Anonymous Answer
In _______, one of the colleagues called in sick I started my shift at 6 am and was due to finish at 3 pm I was asked to work until 11 pm. I agreed to work the hours as I didn’t want the team to be strained for the day which would result in doing a lot of paperwork. Also, replenishment not done for tomorrow would make customers upset because they don’t receive the right service.
Jaymie's Feedback
Great example! It sounds like you are willing to go above and beyond to ensure the team is supported and customers are served.
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