"I would try to have a clear understanding of their experience with the topic, would then evaluate the concept I was to relay, and would frame them in easy to understand analogous or metaphorical terms. I would make certain I communicated effectively by asking them if they understood what I was communicating, or if I could further clarify or answer any questions, encouraging them to mirror their understanding back to me. Once I was certain we were at a good starting point, I would proceed from there."

Being able to communicate complex concepts into relatable terms will be required when dealing with those who may have specific mental challenges or a language barrier. Therefore, your interviewer is trying to assess your skill level in this regard, and whether you are prepared for the challenges of the position.

Here are some of the expectations the DWP holds for their work coaches when communicating with their customers; "Consider the impact of language used on different groups of stakeholders. Use an appropriate method of communication for each person, such as an email, telephone call or face-to-face, taking into consideration their individual needs. Use plain and simple language, being careful to check written work for errors. Put forward your views in a clear, constructive and considerate manner. Remain honest and truthful when explaining opinions. Listen and ask questions to ensure your understanding."