"Everyone deserves a fresh start. Without knowing the circumstances that led to that person being an ex-offender or prison leaver, who am I to judge? I'll go into each day with a fresh perspective and do my best to help each individual to the best of my ability, regardless of their unique circumstances or backstory."

There are a wide variety of customers facing different challenges whom a work coach may serve and assist. The DWP sees these high-need customers as those who are truly in need of their services. So this question aims to assess your comfort level and drive to help those who may have different backgrounds and struggles than your own.

Watch the video on the DWP Work Coach Microsite, and you'll learn a little more about the role. "There will be customers who are facing significant vulnerability and significant complex needs. Those who have mental health issues that they have to deal with, ex-offenders, those fleeing domestic abuse, care leavers, those with drug and alcohol abuse, and prison leavers. Those customers are priority customers that really rely on our support. We want our work coaches to have the training and the confidence to sit down and give one-to-one support to those customers, either face to face or digitally or on the telephone. We do truly change lives. It's challenging, but it's fantastic and rewarding."