"In my previous role, the customer experience wasn't technically part of the job description. I would sometimes interface with clients personally because of the unique scenarios that would present themselves. In particular, I had a client who wanted to clad a round roof that was dubiously constructed, and none of our usual methods were working. The roofline followed an atypical, non-mathematical symmetry, which was highly unusual, and it normally would have called for an expensive rebuild. Rebuilding the rounded roof was not an option, and after a few failed experiments, we knew that we would need an atypical solution to finish the project. I had to come up with a solution and apply the theory backward throughout the project. I had never done this before, and neither of us was sure it would work, but it did, and it worked well. It took a lot longer than originally anticipated, and it took some creative thinking and patience on both sides, but the result was a quality product that diminished the flaws of the original construction. This remains among my favorite accomplishments in that role."