"Dealing with angry customers is always the most challenging part of my job. I'm here to do a job, and I enjoy the social aspect of the job, but I find it difficult to handle angry customers. I know I can deal with them; my experience tells me so, but they can be a lot of work, and as much as I try, it's not guaranteed to end well. The best I can do is be pragmatic about the situation and try my best to have perspective on the matter. This is one of the reasons I want to work for this company. In my past, there seemed to be little protection from the company when dealing with abusive or belligerent behavior, but here at XYZ, I know that I have agency in my role. and that goes a long way."