How do you define good customer service?
Providing good customer service is key to a good customer experience. This means identifying the customers' needs and confidently answering their questions. Consider what skills are necessary for this. Think about your past experiences and give examples that highlight your abilities, or think about your own experience as a customer. Explain what works for you and why.
"In my experience, authenticity is the foundation of my work with customers. I'm a professional, and I know that I'm representing more than myself in my role. I've found that I'm better at my job and make better connections with customers when I am sincere. I try to be pleasant always but never in a patronizing way. I don't appreciate that sort of attitude when I'm a customer, either. I begin with authenticity while being mindful that I'm representing more than just myself. Then, I need to know what I'm talking about. The customer needs to know that I can meet their needs. Even when I don't have the answer, I assure them that I will find the answer for them. I want the customer to know that they are heard and that I am here to find a solution."
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