Corporate Trainer Mock Interview
Practice 35 Corporate Trainer interview questions covering instructional design, facilitation skills, and training effectiveness.
Question 5 of 35
If hired as our Corporate Trainer, how would you handle an employee that was being difficult or unruly in a training session?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In large group training sessions, there may come a time where an employee is being disruptive to other learners, and you will be responsible for curbing the behavior immediately as the trainer. Be very direct with your interviewer on how you would handle this situation. It is recommended to first make a general comment to the group in hopes that the difficult employee would get the hint. From there, more serious action should take place. This could include excusing the employee from the training if the situation called for it. Make sure your interviewer understands that you are a trainer that would not let things get out of hand in your training sessions. If you have a specific example of a time when you had an employee being difficult and you managed it effectively, don't hesitate to talk about how you handled the situation.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"First, I would use my best judgment about when to intervene, and if the employee was truly disrupting the learning of others, I wouldn't hesitate to call them out or dismiss them from the training. If the actions called for it, I would report it to their supervisor following the training. Last year, I had a very outspoken gentleman in a training session who was using foul language. I simply requested that we keep all conversations PG in nature and he was very quick to stop using the language that was making others uncomfortable. The direct approach worked. Another time a few years back, there were two employees that were laughing with each other, texting, and simply being too loud for others around them in a room of about 30 people. I warned them once in front of the group to please stop. When they continued again, I asked them to leave and let their manager know immediately. I take the learning opportunities that I provide to employees seriously and also expect that same respect out my learners at all times."
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