How do you handle conflict in the workplace?

"Due to my position, making changes to other people's jobs, I expect that I will experience conflict in the workplace. Usually, these conflicts arise when implementing changes to the way that others are expected to do things. When someone is unhappy, I listen to their feedback and give them a chance to vent about what is bothering them. Oftentimes there is some valid feedback at the root of their complaints. After giving someone a chance to vent, I will explain my way of thinking and why we have made a change. I always make it clear that we are open to adjusting and value the feedback of each person. Usually, after working together, we can resolve the conflict and end up with a better solution. Occasionally if someone is unreasonably hostile, then I would escalate this behavior to their direct supervisor."