When have you had a problem with a homeowner or tenant before? How did you handle the situation?

How to Answer
1st Answer Example
2nd Answer Example

One of the greatest responsibilities of a community association manager is ensuring neighborhoods and developments are well maintained and safe for homeowners and tenants. Because of this, the community association manager has significant interaction and communication with the residents which means there may be times when issues arise. The interviewer wants to know how you've handled problems with homeowners or tenants before. If you've never worked with residents before, that's ok! Instead, share how you've handled problems with customers or clients as these situations may share similarities. Keep your response centered on problem-solving and customer service and show the interviewer you can be empathetic to others' perspectives but still get issues resolved.

"I've never worked directly with homeowners or tenants but all of my previous roles involved customer service and resolving issues. One instance involved a customer who was upset because their monthly bill had increased. I can understand how frustrating that might be so I did some research to find out why the bill had increased, provided a thorough explanation to the customer, and offered ways they could save on their services. The customer appreciated the explanation and calmed down quickly when I offered other options to save money."

"When working with homeowners and tenants, I've learned that the best way to minimize misunderstandings is by consistent communication. Residents appreciate open and professional communication so I respond to all inquiries with 24 hours and send out regular updates via email to avoid questions and confusion later."

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How to Answer: When have you had a problem with a homeowner or tenant before? How did you handle the situation?

Advice and answer examples written specifically for a Community Association Manager job interview.

27. When have you had a problem with a homeowner or tenant before? How did you handle the situation?

How to Answer

One of the greatest responsibilities of a community association manager is ensuring neighborhoods and developments are well maintained and safe for homeowners and tenants. Because of this, the community association manager has significant interaction and communication with the residents which means there may be times when issues arise. The interviewer wants to know how you've handled problems with homeowners or tenants before. If you've never worked with residents before, that's ok! Instead, share how you've handled problems with customers or clients as these situations may share similarities. Keep your response centered on problem-solving and customer service and show the interviewer you can be empathetic to others' perspectives but still get issues resolved.

Written by Ronda Barnes on October 14th, 2021

1st Answer Example

"I've never worked directly with homeowners or tenants but all of my previous roles involved customer service and resolving issues. One instance involved a customer who was upset because their monthly bill had increased. I can understand how frustrating that might be so I did some research to find out why the bill had increased, provided a thorough explanation to the customer, and offered ways they could save on their services. The customer appreciated the explanation and calmed down quickly when I offered other options to save money."

Written by Ronda Barnes on October 14th, 2021

2nd Answer Example

"When working with homeowners and tenants, I've learned that the best way to minimize misunderstandings is by consistent communication. Residents appreciate open and professional communication so I respond to all inquiries with 24 hours and send out regular updates via email to avoid questions and confusion later."

Written by Ronda Barnes on October 14th, 2021

Next Question