How to Answer: How do you handle complaints from property owners or tenants?
Advice and answer examples written specifically for a Community Association Manager job interview.
24. How do you handle complaints from property owners or tenants?
How to Answer
Managing the HOA means that you are bound to get complaints from property owners or tenants. From complaints about noise to the availability of amenities, you will have to resolve any issues in a timely and professional manner. Share how you handle resident complaints and any actions you take. Demonstrate to the interviewer that you can handle this level of responsibility professionally and without becoming overwhelmed.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I handle complaints from property owners and tenants without delay. I find out what the problem is and the best way to resolve it and I stay in communication with them until it is resolved. Being attentive and communicating regularly lets the residents know that I care and want to provide the best resolution as quickly as possible."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I've never handled complaints from property owners or tenants but I would handle them the same way I handle customers. I remain professional, empathetic, and willing to assist in any way that I can to solve the issue."
Written by Ronda Barnes on October 14th, 2021