How to Answer: Describe your customer service skills.
Advice and answer examples written specifically for a Community Association Manager job interview.
13. Describe your customer service skills.
How to Answer
Customer service is a major responsibility of a community association manager. From providing customer service to homeowners with issues to responding to requests from the maintenance team, having good customer service skills is essential. Share with the interviewer your experience with providing customer service. This can include customers within your organization.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"I understand that by providing good customer service as a community association manager, residents feel happy to live in the community. With that being said, I do my best to understand residents' needs and go above and beyond to meet them. In previous customer service roles, my clients have also complimented me on how responsive I am to their questions or concerns."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"I would give my customer service skills an 8 out of 10 because there is always room for improvement. I pride myself on communicating professionally, responding quickly, and going above and beyond to resolve any issues that arise with customers or service providers I work with."
Written by Ronda Barnes on October 14th, 2021