Have you ever had to deal with a major problem in your community before? Example, sewage back up, major power outage, etc? How did you handle it?

Managing the association operations and community areas means that there will be times when major problems will arise with the power, sewage, water, etc. The interviewer wants to know if you have experience dealing with these types of issues and if so, how you handled them. Share how you've dealt with these issues in the community and provide an example if you have one to share. In your response, explain what happened and the end result.

If you don't have experience dealing with a major issue in the community, share how you've handled an issue of the same magnitiude or share how you will handle issues once hired as the Community Association Manager.

"In my current role as a XYZ, I've had to deal with storm damages and outages on several occasions. Because our area has been hit by major storms in the past, I stay informed of potential bad weather and alert residents as early as possible that storms are in the forecast which could cause power outages, damages from the wind, and downed trees. Once the damage ends, I immediately contact the maintenance crew and power company so they can assess and repair damages."