How to Answer: What are some common complaints you have received from property owners or tenants?
Advice and answer examples written specifically for a Community Association Manager job interview.
25. What are some common complaints you have received from property owners or tenants?
How to Answer
When living in a property or community that has an HOA, the Community Association Manager is often the go-to person when residents have complaints. Before responding, think about the HOA rules and guidelines. Residents often complain when these aren't being followed. Share the complaints you've heard and demonstrate that you responded in an effective manner.
Written by Ronda Barnes on October 14th, 2021
1st Answer Example
"While working as a Community Association Manager, the most common complaints I've received are about guests parking in assigned spots or maintenance of the common areas. Of course, I work to provide a resolution to every complaint and communicate along the way. I will definitely do my due diligence in resolving issues as the Community Association Manager for your organization."
Written by Ronda Barnes on October 14th, 2021
2nd Answer Example
"Some of the complaints I've received have been noise after 10 PM, late snow removal, increased HOA fees, and availability of amenities."
Written by Ronda Barnes on October 14th, 2021