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Answering Behavioral Questions

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Rachelle Enns
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Behavioral
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Phone
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Leadership
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Describe a time when you motivated yourself to complete an assignment or task that you did not feel like doing.
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Example #1
"(Situation) My current company receives an incredibly high volume of online job applicants every day. (Task) As the HR assistant, it is my job to review the resumes in our job portal every week. The task can be repetitive, and it takes a lot of care and attention. (Action) I set rewards for myself. Sometimes there will be up to 200 resumes to review. They all begin to look the same over time, so I set a goal to look at 20 at a time, give myself a quick break, then return to the task. (Result) I do this every week and have been able to get through all the new resumes every week. As a result, no applicants wait more than seven days for a response, which I believe is excellent business practice."
Example #2
"(Situation) Recently, my boss asked me to clean out our huge office supply closet. It was a daunting job. (Task) The 3,000 square foot room had become a dumping grounds of junk and random items that we never use. As the admin assistant, I knew it was up to me to put my whole heart into the task, making the lives of my co-workers so much better through the art of organization. (Action) I came to work over the next four days, prepared with comfortable clothes and shoes, and tackled the job. I created a pile for keep, one for recycling, one for donating, and one for the garbage. (Result) In the end, the supply room looked like an office supply store! Everyone appreciated my hard work, and I was glad that I chose to shift my mindset and find the motivation to get the job done with enthusiasm."
Example #3
"(Situation) In the warehouse where I currently work, our turnover is high, due to the strenuous nature of the job. (Task) I manage over 500 warehouse associates and see around a 5% turnover rate month-over-month, which equals about one person per day. This number means a lot of terminations, which I do not enjoy leading. (Action) Although I dread this task, I balance it out by reminding myself that we have a fantastic new employee lined up as a replacement who will perform better and compliment the positive workplace culture. (Result) By changing my mindset, I can better focus on the job at hand, which is leading and growing the associates who want to be there."
Example #4
"(Situation) Part of our project process is to have an initial discovery call with our clients. The call is around an hour-long, but I find myself taking up to two hours since a lot of the call is explaining our process to the clients. I began to dread these calls. (Task) As the marketing manager, I lead these calls. I know that at least 50% of the call is not a good use of time for my team, myself, and my client. We spend so much time explaining our approach and less time talking to the client and their vision for the project. (Action) I decided to have our team create a library of resources for our clients. We would share these digital resources before the initial client call, allowing the client to learn more about our process upfront. (Result) Now, I spend much less call time relaying tactical information, and more time getting to the necessary details. These calls are much more enjoyable for everyone now."
Example #5
"(Situation) As an assistant manager for the clothing department in Department Store X, my least favorite task is cleaning out the dressing rooms and doing take-backs. (Task) However, these tasks are a significant part of what I do and an important part of keeping the store clean and organized. As the assistant manager, I never show my dislike for these particular tasks. (Action) Instead, I incentivize myself and my team to make these tasks fun. I will run little contests for the team, such as whoever gets their section of the store perfectly organized, gets a coffee on me. (Result) I have been able to change the vibe of my team and department by implementing these incentives. As a result, our store now looks clean, tidy, and organized. The customers appreciate the added effort since it makes their shopping experience much better."
Example #6
"(Situation) At Company ABC, every sales rep must document in the CRM immediately after a client appointment. (Task) As a salesperson, I do not always like filling out the CRM immediately, since it's time-consuming, and I often need to get to my next client appointment. Also, I like the call, the chase, the close. Taking time to pause and write out the details of conversation, projections, and all that jazz is not something I look forward to doing because it slows me down. However, I understand that it's a necessary step in the sales process. (Action) To ensure that I am compliant, I now give myself an extra 15 minutes between appointments, ensuring that I have the time to document properly. (Result) Not only does this approach help me to stay on track with my notes, but ultimately it has helped me to sell more since I have more up to date client analytics. I realize that our CRM is an essential sales tool, and even if it takes slowing down and doing a seemingly monotonous task, it helps me and my company to succeed."
Example #7
"(Situation) We all know that the report card season is busy and can be overwhelming. (Task) As a junior-high teacher for our city's largest middle school, I have over three hundred students, so it's an enormous task. (Action) I make these report cards personalized, knowing the parents appreciate the added effort. So, it becomes a rather large project. I make sure to break the reports up by class and complete one class per day. (Result) It's not a fancy process, but it works for me. I believe the extra effort is appreciated as I often receive kind emails from the students' parents, thanking me for the added detail on how their kids are performing in class."
Example #8
"I like to set rewards for myself when there are undesirable tasks at hand. For instance, a large part of what I do is review all electronic documents that come into our portal on a weekly basis. Sometimes there will be up to 200 documents to review. They all begin to look the same after awhile, so I have set a goal to look at 20 at a time, give myself a quick break, then return to the task."
Example #9
"(Situation) My current company receives an incredibly high volume of online job applicants every day. (Task) As the Admin Assistant, it is my job to review the resumes in our job portal every week. The task can be repetitive, and it takes a lot of care and attention. (Action) I set rewards for myself. Sometimes there will be up to 200 resumes to review. They all begin to look the same over time, so I set a goal to look at 20 at a time, give myself a quick break, then return to the task. (Result) I do this every week and have been able to get through all the new resumes every week. As a result, no applicants wait more than seven days for a response, which I believe is excellent business practice."
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