How would you deal with a customer who asked for your help while you were occupied with other priorities?

Why the Interviewer Asks This Question
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Whole Foods views their customers as "the lifeblood of our business and our most important stakeholder. We strive to meet or exceed their expectations on every shopping experience." Being a "customer obsessed" company, your interviewer is curious to hear whether you prioritize your customers above your other responsibilities. How you answer may also inform them of your approach to multitasking, your time management skills, your attention to detail, and your emotional intelligence.

"I would smile, greet them, and drop what was doing, yet take note of where I was leaving off on my other responsibilities so that I wouldn't have any issues picking up where I left off. Avoidable rework is a pet peeve of mine, so I have this down to a science. Then I would befriend the customer, do everything I could to help them, and hear them out. I would walk them to the product they were looking for, or to someone better equipped to help them, if that was the case."

Anonymous Answer

"The customer takes priority; I would find out what issue the customer has, and do as much as I could to make sure those issues are addressed before doing anything else."

Rachelle's Feedback

You are correct in saying that the customer takes priority. Your answers do a great job reflecting the values of Whole Foods.

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How to Answer: How would you deal with a customer who asked for your help while you were occupied with other priorities?

Advice and answer examples written specifically for a Whole Foods job interview.

26. How would you deal with a customer who asked for your help while you were occupied with other priorities?

Why the Interviewer Asks This Question

Whole Foods views their customers as "the lifeblood of our business and our most important stakeholder. We strive to meet or exceed their expectations on every shopping experience." Being a "customer obsessed" company, your interviewer is curious to hear whether you prioritize your customers above your other responsibilities. How you answer may also inform them of your approach to multitasking, your time management skills, your attention to detail, and your emotional intelligence.

Written by Kevin Downey on April 17th, 2024

Answer Example